Chaty: WhatsApp & Chat buttons vs MX: Background Music Playerfor Shopify (2026)
Chaty: WhatsApp & Chat buttons and MX: Background Music Player, while both categorized as 'Design elements' in the Shopify app store, cater to vastly different needs and serve distinct purposes. Chaty focuses on enhancing customer communication and lead generation by providing multiple chat channels within a single widget. It aims to improve sales conversion and customer support by allowing customers to connect through their preferred messaging apps. MX Background Music Player, on the other hand, targets the in-store experience by allowing merchants to play background music to create a specific mood and atmosphere, potentially enhancing the shopping experience and influencing purchasing decisions. One helps customer service and sales, the other improves shopping ambience.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
MX: Background Music Player
18 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
MX: Background Music Player
Play a song of your choice in the background of your store. Entertain your customers while they shop
Key Features
- Play a song of your choice in the background of your store in one click
- Use our your own MP3 audio/sound/song from YouTube, SoundCloud, Spotify and more
- Fully customizable design: Control the color, size, location, loop & autoplay
- No copyright Songs: Enjoy dozens of festive tunes for every holiday & season
- Highly recommended during Valentine's Day & St. Patrick's holiday seasonal sale
Feature Comparison
| Rating | 5/5 | 4.8/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 MX: Background Music Player4.8/5 | ||
| Reviews | 182 | 18 |
Reviews Chaty: WhatsApp & Chat buttons182 MX: Background Music Player18 | ||
| Core Functionality | Multi-channel customer communication (chat buttons) | Background music player |
Core Functionality Chaty: WhatsApp & Chat buttonsMulti-channel customer communication (chat buttons) MX: Background Music PlayerBackground music player | ||
| Key Features | WhatsApp, Facebook Messenger, and 20+ chat options; Customizable widget; Analytics tracking | Plays music from YouTube, Spotify, etc; Customizable player design; Holiday/Seasonal tunes |
Key Features Chaty: WhatsApp & Chat buttonsWhatsApp, Facebook Messenger, and 20+ chat options; Customizable widget; Analytics tracking MX: Background Music PlayerPlays music from YouTube, Spotify, etc; Customizable player design; Holiday/Seasonal tunes | ||
| Target Merchant Type | Merchants focused on customer support, lead generation, and sales through chat | Merchants aiming to enhance the customer experience and create an engaging shopping atmosphere |
Target Merchant Type Chaty: WhatsApp & Chat buttonsMerchants focused on customer support, lead generation, and sales through chat MX: Background Music PlayerMerchants aiming to enhance the customer experience and create an engaging shopping atmosphere | ||
| Ease of Use (Inferred) | Likely easy to install and customize chat options with pre-set messages. | Likely easy to install and select music sources; customization options are mentioned |
Ease of Use (Inferred) Chaty: WhatsApp & Chat buttonsLikely easy to install and customize chat options with pre-set messages. MX: Background Music PlayerLikely easy to install and select music sources; customization options are mentioned | ||
| Value Proposition | Increase sales conversions, generate leads, and improve customer support | Enhance customer interaction, improve conversion rate & sales by setting a mood |
Value Proposition Chaty: WhatsApp & Chat buttonsIncrease sales conversions, generate leads, and improve customer support MX: Background Music PlayerEnhance customer interaction, improve conversion rate & sales by setting a mood | ||
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Our Verdict
Chaty: WhatsApp & Chat buttons is the superior choice for merchants prioritizing direct customer interaction, lead generation, and streamlined support through various chat platforms. Its high rating and significantly larger number of reviews suggest strong user satisfaction and effectiveness. It suits businesses of all sizes looking to improve customer engagement and sales conversions through real-time communication. MX Background Music Player is more suitable for merchants who believe background music will positively impact their customers' shopping experience and are willing to invest in this element of ambiance. It is likely best suited for smaller, specialized stores hoping to create a specific brand image.
Common Questions
Which app is better for improving customer service?
Chaty: WhatsApp & Chat buttons is specifically designed to improve customer service by providing multiple channels for customers to reach out for support.
Which app requires more technical skills to set up?
Neither app seems technically challenging to set up. Both are described as easy to use, so both probably have similar difficulty setting up.
Which app is better for increasing sales?
Chaty directly aims to increase sales through direct communication. MX hopes to affect sales through indirect influence from mood-setting music. Chaty is more immediately relevant to sales.
Can I use both apps simultaneously?
Yes, the apps address separate needs (customer support vs. ambiance), and you can use both simultaneously. However, consider the impact on user experience – ensure music doesn't distract from chat interactions.
Which app offers better analytics?
Chaty provides analytics through Google Analytics to track customer interactions. MX does not mention any analytics features.
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