Chaty: WhatsApp & Chat buttons vs Labeler ‑ Product Labelsfor Shopify (2026)
Chaty: WhatsApp & Chat buttons and Labeler ‑ Product Labels, while both falling under the 'Design elements' and 'Badges and icons' Shopify categories, serve entirely different purposes. Chaty focuses on facilitating direct customer communication through a wide array of chat platforms, aiming to improve customer support, generate leads, and ultimately increase sales conversions by providing easy access to preferred communication channels. Labeler, on the other hand, concentrates on visual merchandising, allowing merchants to highlight specific product features, discounts, or promotions using customizable badges and labels to attract customer attention and drive traffic to desired products.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
Labeler ‑ Product Labels
112 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
Labeler ‑ Product Labels
Build intuitive labels & smart badges for products to boost sales & drive more traffic to your store
Key Features
- Set rules by tags, collection, variants, inventory, vendors, type, price, etc.
- Schedule badges for future and SALE ON badges to notify price drop/discounts.
- Supports all themes and pick where the badges appear on any browser or device.
- Tooltips can be added to show extra details when customers hover over a badge.
- Upload pre-designed / Customise badge styles easily with the builtin CSS editor.
Feature Comparison
| Rating | 5/5 | 4.6/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 Labeler ‑ Product Labels4.6/5 | ||
| Reviews | 182 | 112 |
Reviews Chaty: WhatsApp & Chat buttons182 Labeler ‑ Product Labels112 | ||
| Core Functionality | Customer communication via chat apps | Product labeling and badging |
Core Functionality Chaty: WhatsApp & Chat buttonsCustomer communication via chat apps Labeler ‑ Product LabelsProduct labeling and badging | ||
| Target Merchant | Businesses prioritizing immediate customer support and lead generation | Businesses focusing on visual merchandising and product promotion |
Target Merchant Chaty: WhatsApp & Chat buttonsBusinesses prioritizing immediate customer support and lead generation Labeler ‑ Product LabelsBusinesses focusing on visual merchandising and product promotion | ||
| Key Feature: Communication Channels | WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, SMS, Phone, Email, etc. | N/A (Focuses on badges) |
Key Feature: Communication Channels Chaty: WhatsApp & Chat buttonsWhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, SMS, Phone, Email, etc. Labeler ‑ Product LabelsN/A (Focuses on badges) | ||
| Key Feature: Customization | Widget design (font, color, position, icons) and preset welcome messages | Badge styles and CSS editor |
Key Feature: Customization Chaty: WhatsApp & Chat buttonsWidget design (font, color, position, icons) and preset welcome messages Labeler ‑ Product LabelsBadge styles and CSS editor | ||
| Key Feature: Triggering & Targeting | Triggers & targeting based on device type (mobile & desktop). | Rules based on tags, collection, variants, inventory, vendors, type, and price. |
Key Feature: Triggering & Targeting Chaty: WhatsApp & Chat buttonsTriggers & targeting based on device type (mobile & desktop). Labeler ‑ Product LabelsRules based on tags, collection, variants, inventory, vendors, type, and price. | ||
| Key Feature: Analytics | Google Analytics integration for tracking customer interactions. | N/A (Focuses on badge scheduling) |
Key Feature: Analytics Chaty: WhatsApp & Chat buttonsGoogle Analytics integration for tracking customer interactions. Labeler ‑ Product LabelsN/A (Focuses on badge scheduling) | ||
| Value Proposition | Increased sales conversions, lead generation, and improved client support through convenient communication channels. | Boost sales and drive more traffic by highlighting products and offers with visually appealing badges and labels. |
Value Proposition Chaty: WhatsApp & Chat buttonsIncreased sales conversions, lead generation, and improved client support through convenient communication channels. Labeler ‑ Product LabelsBoost sales and drive more traffic by highlighting products and offers with visually appealing badges and labels. | ||
Our Verdict
If your primary goal is to improve customer support, generate leads, and increase sales by enabling customers to easily contact you through various chat platforms, Chaty: WhatsApp & Chat buttons is the clear choice. Its wide range of supported chat apps and customization options make it a powerful tool for enhancing customer engagement. However, if you're more focused on visually highlighting specific products, promotions, or discounts to drive traffic and increase sales through product labeling, Labeler ‑ Product Labels is the better option. The ability to create custom badges, schedule their display, and target specific products makes it ideal for visual merchandising.
Common Questions
What kind of merchant would benefit most from using Chaty?
Merchants who value immediate customer support and want to make it easy for customers to contact them via their preferred messaging apps would benefit most from Chaty. This includes businesses selling products or services that require quick responses to customer inquiries.
What kind of merchant would benefit most from using Labeler?
Merchants who want to visually highlight specific products, promotions, or discounts to attract customer attention and drive sales would benefit most from Labeler. This includes businesses running frequent sales or wanting to showcase new or trending products.
Can Chaty be used to provide customer support outside of business hours?
Yes, Chaty allows customers to leave messages even when you're not actively online, which you can then respond to later.
Can Labeler badges be scheduled to automatically appear and disappear?
Yes, Labeler allows you to schedule badges for future events and to indicate 'SALE ON' badges to signal price drops/discounts.
Do both apps integrate with other marketing tools?
Chaty integrates with Google Analytics to track customer interactions. Labeler does not explicitly state integrations, its primary focus is on onsite visual merchandising.
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