Chaty: WhatsApp & Chat buttons vs Dondy: WhatsApp Marketing+Chatfor Shopify (2026)
Chaty: WhatsApp & Chat buttons positions itself as a comprehensive multi-channel chat solution, offering over 20 chat options including WhatsApp, Facebook Messenger, Viber, Line, Telegram, and more. Its strength lies in providing a wide array of communication channels to cater to diverse customer preferences and its customizability. Dondy: WhatsApp Marketing+Chat, on the other hand, focuses more on WhatsApp marketing and chat functionalities, which means merchants looking for specific WhatsApp marketing features should prefer it. While Chaty boasts a perfect 5/5 rating, it's based on a smaller sample size of 182 reviews compared to Dondy's 4.7/5 rating with 564 reviews. This suggests Dondy has a more established user base and more comprehensive feedback, even if its average rating is slightly lower. Therefore, merchants need to consider whether they need a broad suite of chat options or specialized WhatsApp functionalities when making a decision. Chaty seems to target merchants wanting a single unified chat button for various platforms to increase conversions and improve customer support. Dondy targets merchants who prioritize WhatsApp for marketing, customer support, and driving sales.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
Dondy: WhatsApp Marketing+Chat
564 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
Feature Comparison
| Rating | 5/5 | 4.7/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 Dondy: WhatsApp Marketing+Chat4.7/5 | ||
| Reviews | 182 | 564 |
Reviews Chaty: WhatsApp & Chat buttons182 Dondy: WhatsApp Marketing+Chat564 | ||
| Primary Focus | Multi-Channel Chat (20+ platforms) | WhatsApp Marketing & Chat |
Primary Focus Chaty: WhatsApp & Chat buttonsMulti-Channel Chat (20+ platforms) Dondy: WhatsApp Marketing+ChatWhatsApp Marketing & Chat | ||
| Key Feature Highlight | Wide range of chat options and customization | Not available in the prompt (focuses on WhatsApp, marketing features are important) |
Key Feature Highlight Chaty: WhatsApp & Chat buttonsWide range of chat options and customization Dondy: WhatsApp Marketing+ChatNot available in the prompt (focuses on WhatsApp, marketing features are important) | ||
| Target Merchant | Businesses needing diverse communication channels | Businesses prioritizing WhatsApp marketing and sales |
Target Merchant Chaty: WhatsApp & Chat buttonsBusinesses needing diverse communication channels Dondy: WhatsApp Marketing+ChatBusinesses prioritizing WhatsApp marketing and sales | ||
| Customization | Font, color, position, icons, welcome messages | Not available in the prompt |
Customization Chaty: WhatsApp & Chat buttonsFont, color, position, icons, welcome messages Dondy: WhatsApp Marketing+ChatNot available in the prompt | ||
| Reporting/Analytics | Google Analytics integration for chat button tracking | Not available in the prompt |
Reporting/Analytics Chaty: WhatsApp & Chat buttonsGoogle Analytics integration for chat button tracking Dondy: WhatsApp Marketing+ChatNot available in the prompt | ||
| Accessibility | Contact form, phone button, Call Now button, click to call widget | Not available in the prompt |
Accessibility Chaty: WhatsApp & Chat buttonsContact form, phone button, Call Now button, click to call widget Dondy: WhatsApp Marketing+ChatNot available in the prompt | ||
Our Verdict
Chaty is the better choice for merchants who require a comprehensive chat solution with broad platform support, customization options, and Google Analytics integration. Its extensive list of supported chat platforms makes it ideal for businesses targeting a diverse customer base with varying communication preferences.
Dondy is more suitable for merchants whose primary focus is WhatsApp-based marketing and customer engagement. While we don't have a full feature list, it likely offers specific tools tailored for this platform which makes it a strong choice if WhatsApp is your dominant channel. However, the lower rating and the lack of information about advanced functionalities that go beyond WhatsApp make it a riskier, more specialized pick for broader needs. The larger number of reviews implies a more mature product, but less satisfied audience (on average).
Common Questions
Which app offers a wider range of chat options?
Chaty offers a much wider range of chat options, supporting over 20 platforms including WhatsApp, Facebook Messenger, Viber, Line, Telegram, and more.
Which app is better for focusing specifically on WhatsApp marketing?
Dondy is advertised as WhatsApp Marketing+Chat, meaning it is the more viable option for WhatsApp specific needs.
Which app has a higher overall rating?
Chaty has a slightly higher overall rating of 5/5, while Dondy has a rating of 4.7/5.
Which app has more customer reviews?
Dondy has significantly more customer reviews with 564, compared to Chaty's 182.
Does Chaty offer analytics tracking for chat interactions?
Yes, Chaty offers tracking and analysis of customer interactions with the chat button via Google Analytics integration.
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