Chat ON Desk vs CRM PLUS on LINEfor Shopify (2026)
Chat ON Desk and CRM PLUS on LINE are both highly-rated Shopify apps focused on customer communication and engagement, but they target different platforms and solve distinct problems. Chat ON Desk centers around WhatsApp, providing features like OTP login verification, order alerts, cart recovery, and general customer engagement automation, aiming to reduce fraud and improve customer retention. CRM PLUS on LINE, conversely, focuses on leveraging the LINE messaging platform for similar purposes, enabling automated messages based on customer data and Shopify tags, including abandoned checkout recovery and restock notifications. While both aim to enhance customer experience, the key differentiator lies in their chosen communication channels.
At a Glance
Chat ON Desk
3 reviews
CRM PLUS on LINE
38 reviews
Detailed Overview
Chat ON Desk
OTP Login + WhatsApp Cart Recovery & Order Alerts
Key Features
- Login & checkout OTP Authentication — minimize fraud, boost trust, reduce RTO.
- WhatsApp Cart Recovery — bring back abandoners with pre-built flows.
- Whatsapp Order Status Alerts — instant updates for order, shipment, refund.
- 3-Minute Setup & Zero Coding — launch instantly without technical hassle.
- Automated Customer Engagement — greet, upsell, and retain directly on whatsapp.
CRM PLUS on LINE
You can automate various LINE messages by using customer data such as abandoned checkout and more！
Key Features
- Add LINE integration blocks to the Shopify order status page and My Page.
- Use Shopify customer tags to send messages on LINE.
- Automate abandoned checkout message, restock notifications, etc on LINE.
- Deliver tabbed rich menus or dedicated rich menus to specific customers.
- More flexible delivery automation is possible with Shopify Flow integration.
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Chat ON Desk5/5 CRM PLUS on LINE5/5 | ||
| Reviews | 3 | 38 |
Reviews Chat ON Desk3 CRM PLUS on LINE38 | ||
| Primary Messaging Platform | LINE | |
Primary Messaging Platform Chat ON DeskWhatsApp CRM PLUS on LINELINE | ||
| Key Feature Focus | Fraud Reduction (OTP Login) & Order Updates | Targeted Messaging based on Customer Data |
Key Feature Focus Chat ON DeskFraud Reduction (OTP Login) & Order Updates CRM PLUS on LINETargeted Messaging based on Customer Data | ||
| Ease of Setup | 3-Minute Setup & Zero Coding | Initial Setup Support Offered |
Ease of Setup Chat ON Desk3-Minute Setup & Zero Coding CRM PLUS on LINEInitial Setup Support Offered | ||
| Target Merchant | Merchants with COD and RTO issues, businesses reliant on WhatsApp communication | Merchants targeting customers primarily using LINE messaging, particularly in Asian markets |
Target Merchant Chat ON DeskMerchants with COD and RTO issues, businesses reliant on WhatsApp communication CRM PLUS on LINEMerchants targeting customers primarily using LINE messaging, particularly in Asian markets | ||
| Account Login | OTP Login | LINE Login (Shopify Plus Only) |
Account Login Chat ON DeskOTP Login CRM PLUS on LINELINE Login (Shopify Plus Only) | ||
| Integrations | Shopify | Shopify, Shopify Flow |
Integrations Chat ON DeskShopify CRM PLUS on LINEShopify, Shopify Flow | ||
Our Verdict
The choice between Chat ON Desk and CRM PLUS on LINE depends heavily on the merchant's target audience and preferred communication channels. If a merchant is struggling with fraud, high COD return-to-origin (RTO) rates, and their customer base is active on WhatsApp, Chat ON Desk is the clear winner. Its OTP login and automated WhatsApp order updates directly address these pain points. On the other hand, if the target demographic heavily uses LINE, particularly common in some Asian countries, CRM PLUS on LINE provides a more effective way to engage customers, leveraging LINE's features and integration with Shopify data to deliver targeted messages. CRM PLUS on LINE appears to have gained more traction, as evidenced by the higher number of reviews.
Common Questions
Which app is easier to set up?
Chat ON Desk claims a 3-minute setup with zero coding required. CRM PLUS on LINE offers initial setup support, implying a potentially more complex initial configuration, although integration with Shopify Flow could streamline automation down the line.
Which app is better for reducing fraud?
Chat ON Desk is specifically designed to reduce fraud by implementing OTP-based login and checkout verification, a feature absent in CRM PLUS on LINE.
Which app is more suitable for a business operating primarily in Japan?
CRM PLUS on LINE is likely the better choice, as LINE is a dominant messaging platform in Japan. Leveraging LINE for customer communication would likely yield higher engagement rates.
Does either app require Shopify Plus?
Only CRM PLUS on LINE requires Shopify Plus for Social Logins. Chat ON Desk does not mention any Shopify Plus requirement.
Which app offers more features for order updates?
Chat ON Desk provides instant updates for order, shipment, and refund via WhatsApp. CRM PLUS on LINE automates abandoned checkout messages and restock notifications. Both offer order update features but focused on different areas of the customer journey.
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