Many Shopify merchants rely on apps like CRM PLUS on LINE to engage customers through the popular LINE messaging platform. However, as businesses evolve, they might seek alternatives due to several factors. Pricing is often a key consideration, as some LINE integrations can become expensive as a store scales. Additionally, merchants may find that CRM PLUS on LINE's feature set doesn't fully meet their evolving needs, especially if they're looking to integrate with other messaging platforms or require more advanced automation. The reliance on a single platform, LINE, might also be a limitation, prompting exploration of broader, multi-channel solutions. Another point is CRM PLUS on LINE requires Shopify Customer Tags to send messages on LINE, which is hard to keep up with. In these instances merchants look elsewhere for alternatives. In 2026, with ever-changing technology, merchants will likely seek alternatives that offer broader channel support, more advanced automation features, better pricing models, or deeper integration with their existing Shopify ecosystem. Some merchants may wish to move away from the LINE platform due to geographical constraints or the desire to reach customers on platforms they use more frequently.
You can automate various LINE messages by using customer data such as abandoned checkout and more！
While not a direct replacement for CRM PLUS on LINE, if you are looking to increase your sales via a mobile app, this app will help build awareness of that.
Best for merchants that want to increase mobile app downloads.
AI powered commerce & support. Acquire new users and reduce CAC across Whatsapp, Instagram, Email
This app provides an AI-powered commerce and support solution across WhatsApp, Instagram, and Email. If you are looking to expand beyond LINE and utilize WhatsApp for marketing and support, it offers features like cart recovery, order updates, and agent support all in one unified inbox.
Best for merchants who want to integrate WhatsApp and other channels for marketing, sales, and support.
Boost sales by identifying new visitors with phone first SSO login and interactive pop ups
If you're interested in improving the login experience and identifying new visitors, KwikPass offers phone-first SSO login and interactive popups. This can help capture customer information and drive conversions by identifying high intent leads.
Best for merchants wanting to improve new customer capture and streamline the login process.
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Win customers for life. Drive revenue & engagement by enhancing your Customer Accounts.
If you're looking to enhance the customer account experience, C:Hub provides a customizable solution with features like order tracking, profile updates, and reordering. It improves the customer account section of a Shopify Store.
Ideal for stores that want to provide a richer, more functional customer account area.
Let customers log in using social accounts or email links and collect essentical information.
HIKO Social Login supports over 20 social media logins and email links. It provides a personalized and secure login experience while gathering customer information and integrating with marketing platforms.
Best for merchants that wants an easy login experience using social accounts or email links.
Verify all registered customers and allow or disallow them to see prices and "add to cart" buttons
While not a direct messaging or marketing replacement, Singleton offers customer verification functionality. If CRM PLUS on LINE was used for customer segmentation based on tags, and you need a more robust verification process, this app allows approval/decline of customers and can hide prices/content.
Best for merchants who need strict control over customer access and content visibility.
Allow users to Single Sign-On (SSO) into the store with any IdP for B2C/B2B stores
This app provides a Single Sign-On (SSO) solution, which can simplify the login process for customers. If you are moving to a B2B or B2C setup where SSO is required, this is an excellent alternative.
Best for B2B/B2C stores that need to offer SSO using various identity providers.
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Enable fast, secure OTP login with phone number and email for a smooth store login experience.
This app enables fast and secure OTP login with phone number or email. If you want to replace passwords with one-time codes for registration and login, and you'd like to customize OTP expiry, then it is an alternative.
Best for merchants who want to implement passwordless login using OTP via phone or email.
If your primary concern is restock notifications, this app offers a highly-rated alternative with a large number of reviews. While it doesn't offer the breadth of features of CRM PLUS on LINE, it provides a focused solution for back-in-stock alerts.
Ideal for stores that primarily need to automate restock notifications.
Improve sales and customer experience on WhatsApp with marketing campaigns and automated flows.
WAX is a WhatsApp marketing platform that focuses on driving sales and retention through conversational marketing. If you want to engage customers on WhatsApp with automated flows, marketing campaigns, and support, WAX can do it.
Ideal for stores that want to leverage WhatsApp for conversational marketing and customer engagement.
The biggest limitation is losing direct access to customers who prefer the LINE platform. Consider the demographics of your customer base before switching.
While WhatsApp offers similar messaging capabilities, it's essential to understand their commerce and messaging policies. Some message types allowed on LINE might not be permitted on WhatsApp.
The app description does not mention Shopify Flow integration.
You will need to investigate the import features of each app individually. It's best to contact the app developers to confirm compatibility and data migration processes.
You might need to explore dedicated multi-channel marketing platforms that integrate with various messaging apps, email, and SMS. Consider searching the Shopify app store for 'multi-channel marketing' solutions.
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