Whisper Post Purchase Survey vs Zigpoll Customer Surveysfor Shopify (2026)
Whisper Post Purchase Survey and Zigpoll Customer Surveys both aim to help Shopify merchants gather customer feedback through surveys. However, they appear to cater to different segments of the market. Whisper focuses on simplicity and ease of use, specifically targeting merchants who want a basic post-purchase survey to understand where their customers are coming from. Its value proposition is its ease of setup, analysis, and editing, with a focus on core functionality like identifying successful marketing channels. Zigpoll, on the other hand, is positioned as a more comprehensive and advanced survey solution. It offers a wider range of survey types (post-purchase, pre-purchase, NPS, on-site, email, and SMS), multilingual support, extensive customization options, and integrations with Shopify and other marketing tools. It leverages AI analytics to provide deeper insights from zero-party data, catering to merchants who want a robust survey platform to optimize their business across multiple touchpoints. Zigpoll also caters to merchants looking to recover abandoned carts and connect survey responses to their customer data.
At a Glance
Whisper Post Purchase Survey
0 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
Whisper Post Purchase Survey
Post purchase surveys made simple! Easily create, analyse and edit your post purchase survey.
Key Features
- Easy to create a post purchase survey that customers see on checkout.
- Easily analyse totals by choice / popularity. See breakdowns by month/day.
- Easily edit, reorder, add or hide choices. Your changes take effect instantly.
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 0/5 | 5/5 |
Rating Whisper Post Purchase Survey0/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 0 | 417 |
Reviews Whisper Post Purchase Survey0 Zigpoll Customer Surveys417 | ||
| Survey Types | Post-Purchase | Post-Purchase, Pre-Purchase, NPS, On-Site, Email, SMS |
Survey Types Whisper Post Purchase SurveyPost-Purchase Zigpoll Customer SurveysPost-Purchase, Pre-Purchase, NPS, On-Site, Email, SMS | ||
| Analytics | Basic Totals, Day/Month Breakdown | AI Analytics, Advanced Dashboard |
Analytics Whisper Post Purchase SurveyBasic Totals, Day/Month Breakdown Zigpoll Customer SurveysAI Analytics, Advanced Dashboard | ||
| Customization | Basic Editing | Extensive Customization, Multilingual Support |
Customization Whisper Post Purchase SurveyBasic Editing Zigpoll Customer SurveysExtensive Customization, Multilingual Support | ||
| Integrations | Not Specified | Shopify, Marketing Stack |
Integrations Whisper Post Purchase SurveyNot Specified Zigpoll Customer SurveysShopify, Marketing Stack | ||
| Abandoned Cart Recovery | Not Specified | Yes |
Abandoned Cart Recovery Whisper Post Purchase SurveyNot Specified Zigpoll Customer SurveysYes | ||
| Shopify Compatibility | Basic | Order Status and Thank You Page Checkout Extensions |
Shopify Compatibility Whisper Post Purchase SurveyBasic Zigpoll Customer SurveysOrder Status and Thank You Page Checkout Extensions | ||
| Ease of Use | Easy to create, analyse, and edit surveys | No-code setup in seconds |
Ease of Use Whisper Post Purchase SurveyEasy to create, analyse, and edit surveys Zigpoll Customer SurveysNo-code setup in seconds | ||
Our Verdict
For Shopify merchants seeking a simple and straightforward post-purchase survey to understand customer acquisition channels, Whisper Post Purchase Survey could be a viable option, assuming the lack of reviews is due to newness rather than underlying issues. Its focus on ease of use and basic analytics makes it suitable for merchants who don't need advanced features or integrations.
However, given the significant difference in ratings, reviews, and feature sets, Zigpoll Customer Surveys is generally the better choice for most Shopify merchants in 2026. Its comprehensive feature set, AI-powered analytics, extensive customization options, and strong customer reviews suggest a more mature and effective survey platform. It is particularly well-suited for merchants who want to leverage customer feedback to optimize their entire business, including marketing, product development, and customer experience. The abandoned cart recovery feature adds significant value, potentially justifying the cost difference for many merchants.
Common Questions
What is the biggest difference between Whisper and Zigpoll?
The biggest difference lies in the breadth of features and analytics. Whisper focuses on basic post-purchase surveys with simple analytics, while Zigpoll offers a comprehensive suite of survey types, advanced AI analytics, and integrations.
Which app is easier to set up and use?
Both apps claim ease of use. Whisper emphasizes its simple editing and analysis, while Zigpoll advertises a 'no-code setup in seconds'. However, the lack of reviews for Whisper makes it harder to verify its ease of use in practice.
Which app is better for a store with international customers?
Zigpoll is the better choice for stores with international customers due to its multilingual support, which allows for localized surveys and improved response rates.
Does either app help recover abandoned carts?
Yes, Zigpoll offers abandoned checkout campaigns to uncover common pain points and recover carts. Whisper does not explicitly mention this feature.
Which app provides better insights into customer behavior?
Zigpoll provides better insights due to its AI analytics and advanced dashboard. Whisper offers basic breakdowns by choice, day, or month, which is less sophisticated.
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