Rex Feedback vs Zigpoll Customer Surveysfor Shopify (2026)
Rex Feedback and Zigpoll Customer Surveys are both Shopify apps designed to help merchants gather customer feedback, but they cater to different needs and offer vastly different levels of sophistication and maturity. Rex Feedback focuses on simple, on-site feedback collection through a customizable button and email notifications, emphasizing ease of use and quick setup. It seems geared towards smaller merchants looking for a basic, straightforward solution. Conversely, Zigpoll Customer Surveys is a comprehensive survey platform that supports various survey types (post-purchase, pre-purchase, NPS, email, SMS), advanced customization, and AI-powered analytics, targeting larger businesses or those with more complex feedback requirements. The primary difference lies in the breadth and depth of their feature sets and the target audience they serve. Rex Feedback provides basic client profiling and data export capabilities, while Zigpoll offers abandoned checkout campaigns, multilingual support, and integration with Shopify's Order Status and Thank You Page Checkout Extensions, demonstrating a more advanced approach to feedback collection and analysis. The significant difference in the number of reviews (1 vs. 417) also suggests that Zigpoll is a more established and widely used app, potentially indicating greater reliability and a more robust feature set refined through user feedback.
At a Glance
Rex Feedback
1 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
Rex Feedback
Click and Connect: Seamless Customer Feedback Integration with On-Site Button and Backend Insights.
Key Features
- Customizable Button & Dialog: Tailored feedback features for desktop and mobile.
- Client Profiles: Detailed info to create comprehensive client profiles.
- File Export: Easily export feedback data or sync to Google Sheets for analysis.
- Email Notifications: Receive prompt feedback alerts via email.
- Optimized Files: Quick downloads without site slowdown.
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Rex Feedback5/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 1 | 417 |
Reviews Rex Feedback1 Zigpoll Customer Surveys417 | ||
| Key Feature 1 | Customizable On-Site Feedback Button | Advanced Post-Purchase Surveys |
Key Feature 1 Rex FeedbackCustomizable On-Site Feedback Button Zigpoll Customer SurveysAdvanced Post-Purchase Surveys | ||
| Key Feature 2 | Client Profiles | AI Analytics |
Key Feature 2 Rex FeedbackClient Profiles Zigpoll Customer SurveysAI Analytics | ||
| Key Feature 3 | Email Notifications | Abandoned Checkout Campaigns |
Key Feature 3 Rex FeedbackEmail Notifications Zigpoll Customer SurveysAbandoned Checkout Campaigns | ||
| Target Merchant Type | Small businesses, simple feedback needs | Larger businesses, complex survey needs |
Target Merchant Type Rex FeedbackSmall businesses, simple feedback needs Zigpoll Customer SurveysLarger businesses, complex survey needs | ||
| Ease of Use | Likely very easy to set up | May require more setup due to feature richness |
Ease of Use Rex FeedbackLikely very easy to set up Zigpoll Customer SurveysMay require more setup due to feature richness | ||
| Value Proposition | Quick and easy customer feedback | Comprehensive survey platform for business optimization |
Value Proposition Rex FeedbackQuick and easy customer feedback Zigpoll Customer SurveysComprehensive survey platform for business optimization | ||
Our Verdict
For a merchant seeking a simple and quick solution to gather basic customer feedback directly on their website with minimal setup, Rex Feedback could be a suitable option. However, the lack of reviews raises concerns about its reliability and long-term support. On the other hand, Zigpoll Customer Surveys is a more powerful and comprehensive platform ideal for merchants who need advanced survey capabilities, detailed analytics, and integrations with their existing marketing stack. The abundance of reviews and the feature set suggest a more robust and mature solution.
Ultimately, the choice depends on the merchant's specific needs and budget. If basic feedback is sufficient, Rex Feedback might suffice. However, for merchants serious about leveraging customer insights to optimize their business, Zigpoll Customer Surveys is the clear winner, despite potentially having a steeper learning curve.
Common Questions
Which app is easier to set up and use?
Rex Feedback is likely easier to set up due to its focus on simplicity and basic features. Zigpoll, with its advanced features, might require more configuration.
Which app is better for collecting post-purchase feedback?
Zigpoll Customer Surveys is significantly better for post-purchase feedback due to its advanced post-purchase survey features and integration with order data.
Which app offers more detailed customer insights?
Zigpoll Customer Surveys offers more detailed customer insights through its AI analytics and integration with Shopify customer profiles.
Which app is more suitable for multilingual stores?
Zigpoll Customer Surveys is explicitly multilingual, making it the better choice for stores that serve customers in multiple languages. Rex Feedback does not mention this capability.
Which app is more likely to be actively supported and updated?
Zigpoll Customer Surveys, with its significantly higher number of reviews, is more likely to be actively supported and updated. The single review for Rex Feedback raises concerns about its ongoing development.
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