QuickCEP: Live Chat&AI Chatbot vs Relocate+ Order Editorfor Shopify (2026)
QuickCEP and Relocate+ Order Editor, while both falling under the 'Helpdesk' category on Shopify, cater to vastly different merchant needs. QuickCEP is a comprehensive customer engagement platform focused on enhancing customer service and driving sales through AI-powered chatbots, omnichannel live chat, and targeted marketing automation. It aims to improve the overall customer experience by providing instant support and personalized interactions, making it suitable for businesses seeking to actively engage with their customers. Relocate+ Order Editor, on the other hand, targets order management efficiency by empowering customers to self-serve order edits, such as address changes, product modifications, and order cancellations. The primary difference lies in their core functionalities. QuickCEP focuses on proactive customer engagement and support, while Relocate+ Order Editor prioritizes reactive issue resolution through self-service order management. QuickCEP's value proposition centers around boosting sales through improved customer experience, while Relocate+ Order Editor aims to reduce support tickets and returns by offering customers greater control over their orders. These differing approaches indicate that each app serves a unique segment of the e-commerce market, with QuickCEP appealing to businesses looking to grow their customer base and Relocate+ Order Editor benefiting merchants focused on optimizing operational efficiency.
At a Glance
QuickCEP: Live Chat&AI Chatbot
59 reviews
Relocate+ Order Editor
31 reviews
Detailed Overview
QuickCEP: Live Chat&AI Chatbot
Customer Engagement Platform with Live Chat, AI Chatbot, Marketing Automation, CDP, and More.
Key Features
- Omnichannel live chat - respond instantly to all messages on one platform.
- Enhance customer interactions with personalized experiences using AI chatbots.
- Easily integrate QuickCEP with your Shopify store in three simple steps.
- Run targeted email marketing and pop-up campaigns for segmented audiences.
- Gain deeper insights into your customers with real-time behavior tracking.
Relocate+ Order Editor
Use custom rules for self-serve order editing to addresses and products to reduce errors and returns
Key Features
- Automate customer support with rule-based self-serve editing.
- Time-based restrictions for when the address editor is available.
- Customers can edit variants-only or add/remove products based on your rules
- Integrates with ShipStation, Recharge, and other leading platforms
Feature Comparison
| Rating | 4.8/5 | 5/5 |
Rating QuickCEP: Live Chat&AI Chatbot4.8/5 Relocate+ Order Editor5/5 | ||
| Reviews | 59 | 31 |
Reviews QuickCEP: Live Chat&AI Chatbot59 Relocate+ Order Editor31 | ||
| Core Functionality | Proactive Customer Engagement & Sales | Reactive Order Management Self-Service |
Core Functionality QuickCEP: Live Chat&AI ChatbotProactive Customer Engagement & Sales Relocate+ Order EditorReactive Order Management Self-Service | ||
| Key Features | AI Chatbot, Omnichannel Live Chat, Targeted Marketing | Self-Serve Order Editing, Rule-Based Restrictions, Variant Editing |
Key Features QuickCEP: Live Chat&AI ChatbotAI Chatbot, Omnichannel Live Chat, Targeted Marketing Relocate+ Order EditorSelf-Serve Order Editing, Rule-Based Restrictions, Variant Editing | ||
| Target Merchant Type | Businesses Seeking to Grow Customer Base & Boost Sales | Businesses Focused on Operational Efficiency & Reducing Returns |
Target Merchant Type QuickCEP: Live Chat&AI ChatbotBusinesses Seeking to Grow Customer Base & Boost Sales Relocate+ Order EditorBusinesses Focused on Operational Efficiency & Reducing Returns | ||
| Ease of Use (Implied) | 3-step Shopify Integration (explicitly stated) | Rule-based setup suggests moderate complexity |
Ease of Use (Implied) QuickCEP: Live Chat&AI Chatbot3-step Shopify Integration (explicitly stated) Relocate+ Order EditorRule-based setup suggests moderate complexity | ||
| Value Proposition | Improved Customer Experience & Increased Sales | Reduced Support Tickets & Increased Customer Satisfaction |
Value Proposition QuickCEP: Live Chat&AI ChatbotImproved Customer Experience & Increased Sales Relocate+ Order EditorReduced Support Tickets & Increased Customer Satisfaction | ||
| Marketing Focus | Customer Acquisition & Retention | Post-Purchase Experience & Order Fulfillment |
Marketing Focus QuickCEP: Live Chat&AI ChatbotCustomer Acquisition & Retention Relocate+ Order EditorPost-Purchase Experience & Order Fulfillment | ||
Our Verdict
If you're looking to actively engage with your customers, provide 24/7 support, and drive sales through personalized marketing, QuickCEP is the better choice. Its comprehensive suite of tools, including AI chatbots and omnichannel live chat, allows for proactive customer interaction. On the other hand, if your priority is to reduce customer support inquiries and returns by empowering customers to manage their orders independently, Relocate+ Order Editor is the more suitable option. It excels in providing self-service order editing capabilities, leading to a smoother post-purchase experience.
Merchants experiencing a high volume of order modification requests would greatly benefit from Relocate+. Conversely, those looking to scale their customer service and engagement efforts should strongly consider QuickCEP. While both apps address aspects of customer support, they do so from fundamentally different angles.
Common Questions
Does QuickCEP or Relocate+ handle customer order modifications?
Relocate+ is specifically designed for customer order modifications, allowing customers to change addresses, products, and cancel orders themselves. QuickCEP focuses on broader customer engagement and does not directly offer order modification features.
Which app is better for providing 24/7 customer support?
QuickCEP, with its AI chatbot feature, is better equipped for providing 24/7 customer support. Relocate+ reduces support tickets by enabling self-service, but doesn't offer active support capabilities.
Can customers update product variants with either QuickCEP or Relocate+?
Relocate+ specifically highlights the feature of allowing customers to edit product variants based on rules you define. QuickCEP does not mention any functionality related to product variant editing.
Which app offers marketing automation capabilities?
QuickCEP offers marketing automation capabilities, allowing you to run targeted email and pop-up campaigns based on customer segmentation. Relocate+ does not offer marketing automation features.
Does either app integrate with other platforms besides Shopify?
Relocate+ explicitly mentions integrations with ShipStation and Recharge. QuickCEP does not explicitly list third-party integrations beyond Shopify, although its omnichannel capability suggests integration with platforms like Instagram, Messenger, and WhatsApp. It is implied that QuickCEP will require an existing integration, but Relocate+ specifically names two popular platforms.
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