Primy ‑ AI Custom Form Builder vs UserLoop Surveys & Feedbackfor Shopify (2026)
Primy - AI Custom Form Builder and UserLoop Surveys & Feedback both aim to enhance customer interaction on Shopify stores but cater to different needs. Primy is a versatile form builder focused on creating various form types, including contact forms, order forms, and surveys, with file upload capabilities and integrations with popular marketing tools. Its strength lies in its flexibility and the breadth of form types it supports, targeting merchants who need custom data collection beyond basic surveys. UserLoop, on the other hand, is explicitly focused on surveys, quizzes, and video testimonials. It leverages AI to analyze feedback and provide insights, and uses video responses for social proof. Its target audience is merchants focused on deep customer understanding through feedback and building trust through video testimonials.
At a Glance
Primy ‑ AI Custom Form Builder
6 reviews
UserLoop Surveys & Feedback
23 reviews
Detailed Overview
Primy ‑ AI Custom Form Builder
AI-powered form builder with file upload for contact form, order forms, survey forms, inquiry forms
Key Features
- Create multistep contact form, registration form, lead form, or custom form fast
- Build conditional forms with file upload, image upload, and checkbox forms
- Send form autoresponder emails and sync forms with Google Sheets or Mailchimp
- Embed forms on product pages, cart pages, home pages, or popup form blocks
- Create feedback forms, quote forms, support forms, wholesale forms, survey forms
UserLoop Surveys & Feedback
Turn customer feedback into growth with AI-powered surveys
Key Features
- All-in-one platform: surveys, quizzes, and video feedback together
- AI-powered analytics identify patterns and trends automatically
- Video responses from customers build trust and social proof
- Smart product quizzes guide shoppers to perfect purchases
- Multi-language support with automatic translation to 100+ languages
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Primy ‑ AI Custom Form Builder5/5 UserLoop Surveys & Feedback5/5 | ||
| Reviews | 6 | 23 |
Reviews Primy ‑ AI Custom Form Builder6 UserLoop Surveys & Feedback23 | ||
| Primary Function | Custom Form Builder | Survey & Feedback Platform |
Primary Function Primy ‑ AI Custom Form BuilderCustom Form Builder UserLoop Surveys & FeedbackSurvey & Feedback Platform | ||
| Key Feature Highlight | File Upload & Multi-Step Forms | AI Analytics & Video Testimonials |
Key Feature Highlight Primy ‑ AI Custom Form BuilderFile Upload & Multi-Step Forms UserLoop Surveys & FeedbackAI Analytics & Video Testimonials | ||
| Integration Focus | Marketing Automation (Mailchimp, Klaviyo) | Customer Insights & Social Proof |
Integration Focus Primy ‑ AI Custom Form BuilderMarketing Automation (Mailchimp, Klaviyo) UserLoop Surveys & FeedbackCustomer Insights & Social Proof | ||
| Form Types Supported | Wide range (Contact, Order, Survey, etc.) | Surveys, Quizzes, Video Feedback |
Form Types Supported Primy ‑ AI Custom Form BuilderWide range (Contact, Order, Survey, etc.) UserLoop Surveys & FeedbackSurveys, Quizzes, Video Feedback | ||
| Target Merchant Type | Businesses needing versatile data collection | Businesses focused on customer understanding |
Target Merchant Type Primy ‑ AI Custom Form BuilderBusinesses needing versatile data collection UserLoop Surveys & FeedbackBusinesses focused on customer understanding | ||
| Ease of Use Emphasis | Fast Form Creation | AI-powered insights |
Ease of Use Emphasis Primy ‑ AI Custom Form BuilderFast Form Creation UserLoop Surveys & FeedbackAI-powered insights | ||
| Value Proposition | Customizable data gathering tool | Actionable customer feedback insights |
Value Proposition Primy ‑ AI Custom Form BuilderCustomizable data gathering tool UserLoop Surveys & FeedbackActionable customer feedback insights | ||
Our Verdict
For Shopify merchants seeking a general-purpose form builder to collect various types of data, including contact details, order information, and customer feedback with the added capability of file uploads, Primy - AI Custom Form Builder is the better choice. Its integrations with popular marketing automation platforms like Mailchimp and Klaviyo further enhance its value for targeted marketing campaigns. However, if the primary goal is to deeply understand customer sentiment, gather video testimonials, and leverage AI for analyzing feedback, UserLoop Surveys & Feedback offers a more specialized and powerful solution. UserLoop's focus on surveys, quizzes, and video feedback makes it ideal for businesses prioritizing customer loyalty and brand advocacy.
Common Questions
What type of businesses are these apps designed for?
Primy is for businesses needing flexible form creation for various purposes, while UserLoop is best for those focused on customer feedback and social proof.
Does Primy support file uploads?
Yes, Primy supports file uploads within its forms, making it suitable for collecting documents or images from customers.
Does UserLoop integrate with marketing automation tools like Mailchimp?
The provided information does not explicitly mention UserLoop integrating with Mailchimp. Primy lists integrations with Google Sheets, Mailchimp, Klaviyo, and Zapier.
Which app is better for creating product recommendation quizzes?
UserLoop offers smart product quizzes designed to guide shoppers to suitable purchases, making it the better choice for this purpose.
Which app offers AI-powered features?
Both apps offer AI-powered features. Primy has an AI contact form builder and UserLoop uses AI to analyze survey responses.
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