Peek! ‑ Better Replay & Survey vs Zigpoll Customer Surveysfor Shopify (2026)
Peek! ‑ Better Replay & Survey and Zigpoll Customer Surveys both offer Shopify merchants tools to understand customer behavior and improve their stores, but they take fundamentally different approaches. Peek! focuses on recording user sessions and providing easily integrated surveys on the checkout page to uncover usability issues and friction points. It aims to provide immediate, actionable insights through visual recordings and simple, direct customer feedback within the checkout flow. Peek! is particularly suited for merchants who want to visually understand user behavior on their website and quickly identify and address usability problems. Zigpoll, on the other hand, is heavily focused on customizable surveys across multiple channels (on-site, email, SMS) and leveraging AI analytics for in-depth data analysis. Zigpoll places a strong emphasis on post-purchase feedback and integrates directly with the marketing tech stack.
At a Glance
Peek! ‑ Better Replay & Survey
609 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
Peek! ‑ Better Replay & Survey
Record user sessions, understand your customer, and provide versatile surveys to improve your store
Key Features
- Convert visitors into customers. Replay full session recordings to understand UX
- Easy to read insights and ecommerce specific segmentation
- Build a connection with your customers with post-purchase surveys
- Easy to read insights take the guesswork out of why a landing is not converting
- Centralize survey responses to better understand user feedback
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 4.8/5 | 5/5 |
Rating Peek! ‑ Better Replay & Survey4.8/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 609 | 417 |
Reviews Peek! ‑ Better Replay & Survey609 Zigpoll Customer Surveys417 | ||
| Primary Focus | Session Recordings & Checkout Surveys | Multi-Channel Surveys & AI Analytics |
Primary Focus Peek! ‑ Better Replay & SurveySession Recordings & Checkout Surveys Zigpoll Customer SurveysMulti-Channel Surveys & AI Analytics | ||
| Survey Timing | Pre-Purchase/Checkout Integrated | Pre/Post-Purchase, Email, SMS |
Survey Timing Peek! ‑ Better Replay & SurveyPre-Purchase/Checkout Integrated Zigpoll Customer SurveysPre/Post-Purchase, Email, SMS | ||
| Analytics Approach | Visual Insights & Segmentation | AI Analytics & Dashboard |
Analytics Approach Peek! ‑ Better Replay & SurveyVisual Insights & Segmentation Zigpoll Customer SurveysAI Analytics & Dashboard | ||
| Integration | Ecommerce-Specific Segmentation | Shopify Customer & Order Dashboards, Marketing Stack |
Integration Peek! ‑ Better Replay & SurveyEcommerce-Specific Segmentation Zigpoll Customer SurveysShopify Customer & Order Dashboards, Marketing Stack | ||
| Customization | Seamless Checkout Integration | Fully Customizable & Multilingual |
Customization Peek! ‑ Better Replay & SurveySeamless Checkout Integration Zigpoll Customer SurveysFully Customizable & Multilingual | ||
| Value Proposition | Improve UX and Conversion through visual analysis and direct feedback | Optimize business roadmap and conversion rates through in-depth survey insights |
Value Proposition Peek! ‑ Better Replay & SurveyImprove UX and Conversion through visual analysis and direct feedback Zigpoll Customer SurveysOptimize business roadmap and conversion rates through in-depth survey insights | ||
Our Verdict
If a merchant is looking to diagnose usability problems, improve the checkout experience, and get immediate, actionable insights through visual session recordings and quick surveys, Peek! ‑ Better Replay & Survey is likely the better choice. Its strength lies in its ability to visually showcase what users are doing and feeling on the site. For merchants who need a more comprehensive survey solution with robust customization, multi-channel delivery, and in-depth AI-driven analysis, Zigpoll Customer Surveys is the more appropriate option. Zigpoll is ideal for businesses with existing marketing and analytics infrastructure, enabling connection of survey data to Shopify customer data and external marketing platforms.
Common Questions
Which app is easier to set up and use?
Based on their descriptions, Peek! seems to offer a quicker setup for focusing on checkout page surveys. Zigpoll, with its more extensive features like multichannel delivery and customization options, may require more initial configuration.
Which app is more suitable for a merchant with a global customer base?
Zigpoll appears to be the better choice for merchants with a global customer base due to its multilingual support and customization features. Peek! does not explicitly mention multilingual capabilities.
Which app provides a better understanding of the 'why' behind customer behavior?
While both apps aim to provide insights, Peek! focuses on visually understanding user behavior through session recordings, allowing you to see exactly what customers are doing on your site. Zigpoll focuses on explicitly asking the 'why' question through detailed surveys and uses AI to analyze the responses.
Which app is more appropriate for analyzing abandoned checkout reasons?
Zigpoll explicitly mentions abandoned checkout campaigns as a key feature, making it more suitable for understanding and addressing reasons for cart abandonment. Peek! focuses more on general user experience and usability issues across the store, including checkout.
Which app is cheaper?
The pricing information for both apps is not provided, so it's not possible to determine which is cheaper. Merchants should investigate pricing plans for both apps to determine which best fits their budget and needs.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store