Ordertracker ‑ Track & Upsell and Ting ‑ Slack Notifications address different aspects of order management for Shopify merchants in 2026. Ordertracker focuses on improving the post-purchase customer experience and providing insights into delivery performance by offering a customizable order tracking page, order status notifications, and support for over 1200 couriers, including order status masking for packages from China. It aims to reduce customer inquiries about order status and improve delivery times through analytics. Ting, on the other hand, centers around internal team communication and real-time order monitoring by delivering order notifications and reports directly to Slack channels. This helps teams stay informed about sales, manage order fulfillment, and track store performance more efficiently.
60 reviews
13 reviews
With Order Tracker get an order tracking page, a track order lookup button and status notifications.
Get instant order notifications and report directly on Slack!
| Rating | 4.7/5 | 5/5 |
Rating Ordertracker ‑ Track & Upsell4.7/5 Ting ‑ Slack Notifications5/5 | ||
| Reviews | 60 | 13 |
Reviews Ordertracker ‑ Track & Upsell60 Ting ‑ Slack Notifications13 | ||
| Core Functionality | Customer-facing order tracking & delivery analytics | Internal order notifications & reporting via Slack |
Core Functionality Ordertracker ‑ Track & UpsellCustomer-facing order tracking & delivery analytics Ting ‑ Slack NotificationsInternal order notifications & reporting via Slack | ||
| Target Merchant Type | Merchants with significant order volume or those seeking to improve customer satisfaction with shipping experience | Merchants with teams who actively use Slack for communication and require real-time order updates |
Target Merchant Type Ordertracker ‑ Track & UpsellMerchants with significant order volume or those seeking to improve customer satisfaction with shipping experience Ting ‑ Slack NotificationsMerchants with teams who actively use Slack for communication and require real-time order updates | ||
| Ease of Use | Likely requires configuration for customization of tracking page and button integration | Claims simple one-click setup |
Ease of Use Ordertracker ‑ Track & UpsellLikely requires configuration for customization of tracking page and button integration Ting ‑ Slack NotificationsClaims simple one-click setup | ||
| Value Proposition | Reduced customer inquiries, improved delivery times through analytics, and enhanced customer satisfaction with order tracking | Improved team awareness of order activity, faster response to order issues, and better overall order management |
Value Proposition Ordertracker ‑ Track & UpsellReduced customer inquiries, improved delivery times through analytics, and enhanced customer satisfaction with order tracking Ting ‑ Slack NotificationsImproved team awareness of order activity, faster response to order issues, and better overall order management | ||
| Key Feature: Courier Support | Supports tracking from over 1200 couriers | Not Applicable |
Key Feature: Courier Support Ordertracker ‑ Track & UpsellSupports tracking from over 1200 couriers Ting ‑ Slack NotificationsNot Applicable | ||
| Key Feature: Customization | Customizable order tracking page | Customisable notification data and rules |
Key Feature: Customization Ordertracker ‑ Track & UpsellCustomizable order tracking page Ting ‑ Slack NotificationsCustomisable notification data and rules | ||
For merchants prioritizing improved customer experience related to order tracking and seeking insights into shipping performance, Ordertracker ‑ Track & Upsell is the better choice. Its features are designed to directly address customer concerns about order status and optimize delivery processes. On the other hand, if a merchant's primary need is to keep their internal team informed about order activity in real-time and manage operations via Slack, Ting ‑ Slack Notifications offers a more streamlined solution. While it lacks customer-facing tracking features, its rule-based notifications and order reports provide significant value for internal communication and operational efficiency. Ultimately, the better choice depends on the specific needs and priorities of the Shopify merchant.
Ordertracker ‑ Track & Upsell is specifically designed to reduce these inquiries by providing a comprehensive order tracking page and status notifications.
Neither app explicitly mentions handling automated customer support responses. Ordertracker improves the user experience so they don't need to contact support as often. Ting is only focused on internal comms
Ting claims a simple one-click setup, suggesting it's potentially easier to implement than Ordertracker. Ordertracker will need configuration for customizations and page integration.
Yes, theoretically, you could use both apps. Ordertracker focuses on the customer-facing side, and Ting focuses on internal notifications. However, consider whether the combined cost and complexity are justified.
Ordertracker might be more crucial for a high-volume dropshipping store because delivery transparency to the customer is important. You would know when to proactively offer customer support and you can minimize support costs. Ting would not address those concerns.
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