Order Returns | easyReturns vs Synctrack: Returns & Exchangesfor Shopify (2026)
Both Order Returns | easyReturns and Synctrack: Returns & Exchanges aim to streamline the Shopify returns process for merchants. easyReturns focuses on brand customization and efficient workflows with rule-based label generation using carriers like DHL, GLS, and DPD. Its strength lies in providing a branded return experience directly within the shop domain, making it ideal for merchants prioritizing brand consistency. Synctrack, on the other hand, positions itself as a more comprehensive solution with a wider range of carrier integrations (2900+) and advanced features like automated return tracking and Shopify order synchronization. The key differentiator lies in the scale and scope of integrations. Synctrack's extensive carrier network and built-in analytics cater to larger businesses with complex shipping needs and a desire for data-driven return management. easyReturns, with its emphasis on brand control and simpler carrier options, is likely better suited for smaller to medium-sized businesses that prioritize a branded customer experience and easier return handling without needing extensive integrations or advanced analytics.
At a Glance
Order Returns | easyReturns
65 reviews
Synctrack: Returns & Exchanges
114 reviews
Detailed Overview
Order Returns | easyReturns
Simplify returns – for you and your customers!
Key Features
- Optimized workflows for exchanges, credits & refunds
- Provide return labels (DHL, GLS, DPD) plus other documents like a return slip
- Smart rules automate your entire return process
- Public portal, editable and embedded in your shop
- Define custom return reasons for flexible return rules
Synctrack: Returns & Exchanges
Manage returns with an automated returns and exchanges portal, return tracking & return label, etc
Key Features
- Drive customer loyalty with self-service return portal & automated notifications
- Automate return tracking & label generation with 2900+ carrier integrations
- Reduce refund with exchange or refunds by store credit, gift card, discount code
- Auto-sync returns status to Shopify and create unlimited return rule & workflow
- Support Shippo, Sendcloud, FedEx, Australia Post, Shipstation, Easypost & more
Feature Comparison
| Rating | 4.6/5 | 4.9/5 |
Rating Order Returns | easyReturns4.6/5 Synctrack: Returns & Exchanges4.9/5 | ||
| Reviews | 65 | 114 |
Reviews Order Returns | easyReturns65 Synctrack: Returns & Exchanges114 | ||
| Carrier Integrations | DHL, GLS, DPD | 2900+ (Shippo, Sendcloud, FedEx, Australia Post, Shipstation, Easypost & more) |
Carrier Integrations Order Returns | easyReturnsDHL, GLS, DPD Synctrack: Returns & Exchanges2900+ (Shippo, Sendcloud, FedEx, Australia Post, Shipstation, Easypost & more) | ||
| Brand Customization | Public portal, editable and embedded in shop | Self-service return portal & automated notifications |
Brand Customization Order Returns | easyReturnsPublic portal, editable and embedded in shop Synctrack: Returns & ExchangesSelf-service return portal & automated notifications | ||
| Automation | Smart rules automate return process | Automate return tracking & label generation, Auto-sync returns status to Shopify |
Automation Order Returns | easyReturnsSmart rules automate return process Synctrack: Returns & ExchangesAutomate return tracking & label generation, Auto-sync returns status to Shopify | ||
| Analytics | Not explicitly mentioned | Powered analytics for a seamless post-purchase journey |
Analytics Order Returns | easyReturnsNot explicitly mentioned Synctrack: Returns & ExchangesPowered analytics for a seamless post-purchase journey | ||
| Customer Support | Not explicitly mentioned | 24/7 live chat support |
Customer Support Order Returns | easyReturnsNot explicitly mentioned Synctrack: Returns & Exchanges24/7 live chat support | ||
| Target Merchant | SMBs prioritizing brand control and simpler returns | Larger businesses needing extensive integrations and analytics |
Target Merchant Order Returns | easyReturnsSMBs prioritizing brand control and simpler returns Synctrack: Returns & ExchangesLarger businesses needing extensive integrations and analytics | ||
| Value Proposition | Branded, efficient, and customizable returns experience | Comprehensive return management with broad integrations and data insights |
Value Proposition Order Returns | easyReturnsBranded, efficient, and customizable returns experience Synctrack: Returns & ExchangesComprehensive return management with broad integrations and data insights | ||
Our Verdict
For smaller to medium-sized Shopify stores focused on creating a seamless and branded return experience within their own domain, Order Returns | easyReturns is the stronger choice. Its customizable portal and efficient workflows offer a streamlined solution without the complexity of extensive carrier integrations. However, if your business requires a wide range of carrier options, advanced analytics, and integration with existing shipping solutions like Shippo or Sendcloud, Synctrack: Returns & Exchanges is the more robust and scalable option. Its 24/7 support is also a significant advantage for larger businesses managing a high volume of returns.
Common Questions
Which app offers better brand customization?
Order Returns | easyReturns emphasizes brand customization with its editable and embedded public portal, allowing you to fully integrate the return process into your shop's existing branding.
Which app integrates with more shipping carriers?
Synctrack: Returns & Exchanges boasts integration with over 2900 carriers, providing a significantly wider range of options compared to Order Returns | easyReturns, which specifically mentions DHL, GLS, and DPD.
Does either app offer analytics or reporting on returns?
Synctrack explicitly mentions powered analytics, suggesting it offers data-driven insights into your return process. Order Returns | easyReturns does not mention analytics in its description or key features.
Which app is easier to set up and use?
While both apps aim to simplify returns, Order Returns | easyReturns may be easier to set up for smaller businesses due to its focus on customization and specific carrier options. Synctrack, with its broader feature set and integrations, might require a more involved setup process.
Which app offers direct integration with Shopify orders?
Synctrack explicitly states it offers auto-sync of returns status to Shopify, allowing for centralized management and a seamless integration with your existing order processing workflow. Order Returns | easyReturns does not explicitly state if they offer this feature.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store