Order Returns | easyReturns and Revize: Order Editing & Upsell both address post-purchase order management on Shopify, but cater to distinct needs and workflows. easyReturns focuses primarily on streamlining the returns process for both merchants and customers. It emphasizes automating return label generation, providing a customizable returns portal, and defining flexible return rules. In contrast, Revize targets the pre-shipping order management by empowering customers to self-serve edit their orders, and thereby reducing customer support burden and potentially increasing sales through upsells. Revize boasts integrations throughout the customer journey from order placement to the thank you page, a feature not explicitly mentioned for easyReturns. easyReturns appears suitable for merchants experiencing a high volume of returns or who prioritize optimizing and branding the returns experience. Revize, on the other hand, is geared towards merchants seeking to reduce support tickets and improve customer satisfaction by giving customers control over their orders before shipment. Its upselling features also make it appealing to merchants focused on increasing average order value. While both apps can potentially decrease returns, Revize's focus on pre-shipment order modification is the primary mechanism, while easyReturns handles returns that do occur in a streamlined fashion.
65 reviews
58 reviews
Simplify returns – for you and your customers!
Happier shoppers, more sales & fewer tickets with world class order editor trusted by top brands
| Rating | 4.6/5 | 5/5 |
Rating Order Returns | easyReturns4.6/5 Revize: Order Editing & Upsell5/5 | ||
| Reviews | 65 | 58 |
Reviews Order Returns | easyReturns65 Revize: Order Editing & Upsell58 | ||
| Primary Focus | Post-Purchase Returns Management | Pre-Shipment Order Editing & Upselling |
Primary Focus Order Returns | easyReturnsPost-Purchase Returns Management Revize: Order Editing & UpsellPre-Shipment Order Editing & Upselling | ||
| Returns Portal | Customizable, Embedded in Shop | N/A |
Returns Portal Order Returns | easyReturnsCustomizable, Embedded in Shop Revize: Order Editing & UpsellN/A | ||
| Key Functionality | Automated Return Labels, Smart Return Rules | Customer Order Editing, Order Page & Email Upsells |
Key Functionality Order Returns | easyReturnsAutomated Return Labels, Smart Return Rules Revize: Order Editing & UpsellCustomer Order Editing, Order Page & Email Upsells | ||
| Target Merchant | High Volume Returns, Branding-Focused | Reduce Support Tickets, Increase AOV, Subscription Sales |
Target Merchant Order Returns | easyReturnsHigh Volume Returns, Branding-Focused Revize: Order Editing & UpsellReduce Support Tickets, Increase AOV, Subscription Sales | ||
| Ease of Use | Optimized workflows suggests user-friendly | Integrated with thank you page & order status page promotes seamless editing |
Ease of Use Order Returns | easyReturnsOptimized workflows suggests user-friendly Revize: Order Editing & UpsellIntegrated with thank you page & order status page promotes seamless editing | ||
| Value Proposition | Simplify returns, for you and your customers! | Happier shoppers, more sales & fewer tickets |
Value Proposition Order Returns | easyReturnsSimplify returns, for you and your customers! Revize: Order Editing & UpsellHappier shoppers, more sales & fewer tickets | ||
Choosing between easyReturns and Revize depends heavily on your specific pain points. If you're struggling with a high volume of returns and need a more efficient, branded returns process, easyReturns is the better choice. Its focus on automation and a customizable returns portal will likely improve both your internal efficiency and customer satisfaction.
However, if your primary goal is to reduce customer support tickets, empower customers with self-service order management, and potentially increase sales through pre-shipment upsells, Revize is the stronger option. The ability for customers to edit their orders before they ship can significantly reduce the need for returns and improve the overall customer experience. It's also a more suitable fit for shops with recurring subscription orders.
While both apps aim to minimize returns, they approach it differently. Revize directly reduces returns by allowing pre-shipment order modifications, addressing errors before shipping. easyReturns simplifies the returns process if a return is initiated. Therefore, Revize is proactively preventive; easyReturns is reactive but efficient.
easyReturns explicitly mentions a customizable returns portal embedded in your shop, allowing for brand alignment. Revize focuses on seamless integration with existing pages, suggesting customization is present, but not directly stated at the level that easyReturns is.
Revize is specifically built with Shopify Plus in mind. easyReturns does not specifically mention it, however with 100+ integrations it will likely work for most merchants.
Revize specifically highlights 'Refunds as store credit retain revenue'. easyReturns mentions credits & refunds but not specifically store credit as an option.
easyReturns explicitly mentions supporting DHL, GLS, and DPD. Revize does not explicitly list compatible shipping carriers, though its Shopify Markets support suggests broad compatibility.
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