MAPPY: Store Locator & Maps focuses on helping customers find physical store locations, while Zigpoll Customer Surveys concentrates on gathering customer feedback through surveys. MAPPY aims to improve the offline shopping experience by providing interactive maps and store details, with features like bulk import of locations, dealer forms, and IP-based store suggestions. Zigpoll, on the other hand, helps merchants understand customer preferences and pain points through various survey types, including post-purchase, pre-purchase, and abandoned checkout surveys. Its strength lies in its seamless integration with Shopify and its AI-powered analytics for deriving actionable insights. The primary difference lies in their objectives. MAPPY is a tool for merchants with brick-and-mortar stores who want to drive foot traffic and improve the in-person shopping experience. Zigpoll is designed for online retailers seeking to improve their website, product offerings, and overall customer satisfaction by understanding customer opinions and behaviors through direct feedback. Both apps aim to improve the customer experience, but MAPPY focuses on the physical world while Zigpoll lives in the digital realm. The "Operations" category they share relates to streamlining workflows by automating processes that otherwise merchants would do manually.
240 reviews
417 reviews
Create your store locator maps page to help customers find nearby stores via interactive Google maps
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
| Rating | 4.9/5 | 5/5 |
Rating MAPPY: Store Locator & Maps4.9/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 240 | 417 |
Reviews MAPPY: Store Locator & Maps240 Zigpoll Customer Surveys417 | ||
| Primary Function | Store Locator & Interactive Maps | Customer Surveys & AI Analytics |
Primary Function MAPPY: Store Locator & MapsStore Locator & Interactive Maps Zigpoll Customer SurveysCustomer Surveys & AI Analytics | ||
| Target Merchant | Merchants with Physical Stores | Online Retailers |
Target Merchant MAPPY: Store Locator & MapsMerchants with Physical Stores Zigpoll Customer SurveysOnline Retailers | ||
| Key Differentiator | Physical Store Discovery | Customer Feedback & Insights |
Key Differentiator MAPPY: Store Locator & MapsPhysical Store Discovery Zigpoll Customer SurveysCustomer Feedback & Insights | ||
| Data Collection Method | Location Data & Search Records | Surveys (On-site, Email, SMS) |
Data Collection Method MAPPY: Store Locator & MapsLocation Data & Search Records Zigpoll Customer SurveysSurveys (On-site, Email, SMS) | ||
| Value Proposition | Improve Foot Traffic & Offline Sales | Enhance Customer Experience & Increase Conversions |
Value Proposition MAPPY: Store Locator & MapsImprove Foot Traffic & Offline Sales Zigpoll Customer SurveysEnhance Customer Experience & Increase Conversions | ||
For merchants with physical stores who want to make it easier for customers to find them and drive foot traffic, MAPPY is the clear choice. Its location-based features and Google Maps integration offer a practical solution for bridging the online and offline worlds. However, for online retailers focused on understanding customer behavior, optimizing their website, and improving customer satisfaction through surveys and feedback, Zigpoll is the superior option. Its AI-powered analytics and seamless Shopify integration make it a powerful tool for gathering and analyzing customer insights. While both have good ratings, Zigpoll's higher review count suggests broader adoption and potentially a wider user base.
Both apps claim to be easy to set up. Zigpoll highlights "no-code setup in seconds," suggesting a potentially faster initial setup. MAPPY's setup may involve more configuration, especially when adding multiple locations in bulk using CSV files and customizing the map design.
MAPPY claims to support unlimited locations, suggesting it's well-suited for businesses with a large number of stores. Zigpoll supports unlimited surveys and integrations, making it scalable for businesses with a large customer base.
MAPPY offers location insights with Search Records, providing data on customer searches. Zigpoll offers AI analytics and a dashboard to visualize and analyze survey responses.
Zigpoll directly helps improve marketing efforts by gathering customer feedback that can inform marketing campaigns and product development. MAPPY indirectly helps by driving more customers to physical locations, which can then be leveraged through in-store marketing initiatives.
MAPPY specifies that OpenStreetMap integration does not require an API Key, but Google Maps might require one depending on usage limits.
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