Live Chat by Combidesk vs Relocate+ Order Editorfor Shopify (2026)
Live Chat by Combidesk and Relocate+ Order Editor, while both falling under the 'Helpdesk' category on the Shopify App Store, address vastly different merchant needs. Live Chat focuses on real-time customer interaction and aims to boost conversion rates by providing immediate assistance, acting as a virtual sales representative. Its strength lies in its direct engagement with potential customers, offering personalized service and potentially influencing purchasing decisions. This makes it ideal for merchants prioritizing proactive sales and immediate customer support. Relocate+ Order Editor, conversely, targets post-purchase customer satisfaction and operational efficiency. It empowers customers to make self-serve changes to their orders, reducing support requests and minimizing errors and returns. This app is designed for merchants prioritizing streamlined order management and reduced support burden.
At a Glance
Live Chat by Combidesk
28 reviews
Relocate+ Order Editor
31 reviews
Detailed Overview
Live Chat by Combidesk
This app is chat software for your webshop with which your customers can ask you questions.
Key Features
- Automatic installation of the chat module in your Shopify webshop.
- During the chat automatic completion of customer information in the chat module.
- Current products in the shopping basket are shown in the chat dashboard.
Relocate+ Order Editor
Use custom rules for self-serve order editing to addresses and products to reduce errors and returns
Key Features
- Automate customer support with rule-based self-serve editing.
- Time-based restrictions for when the address editor is available.
- Customers can edit variants-only or add/remove products based on your rules
- Integrates with ShipStation, Recharge, and other leading platforms
Feature Comparison
| Rating | 4.7/5 | 5/5 |
Rating Live Chat by Combidesk4.7/5 Relocate+ Order Editor5/5 | ||
| Reviews | 28 | 31 |
Reviews Live Chat by Combidesk28 Relocate+ Order Editor31 | ||
| Core Functionality | Real-time customer chat | Self-serve order editing |
Core Functionality Live Chat by CombideskReal-time customer chat Relocate+ Order EditorSelf-serve order editing | ||
| Primary Goal | Increase conversion rates and sales | Reduce support requests and returns |
Primary Goal Live Chat by CombideskIncrease conversion rates and sales Relocate+ Order EditorReduce support requests and returns | ||
| Target Merchant Type | Those prioritizing proactive sales and immediate customer support | Those prioritizing streamlined order management and reduced support burden |
Target Merchant Type Live Chat by CombideskThose prioritizing proactive sales and immediate customer support Relocate+ Order EditorThose prioritizing streamlined order management and reduced support burden | ||
| Value Proposition | Personalized customer service and boosted sales | Increased customer satisfaction and operational efficiency |
Value Proposition Live Chat by CombideskPersonalized customer service and boosted sales Relocate+ Order EditorIncreased customer satisfaction and operational efficiency | ||
| Key Features | Automatic customer information completion in chat, shopping basket visibility | Rule-based editing, time-based restrictions, product variant editing |
Key Features Live Chat by CombideskAutomatic customer information completion in chat, shopping basket visibility Relocate+ Order EditorRule-based editing, time-based restrictions, product variant editing | ||
| Integrations | Not explicitly stated | ShipStation, Recharge, and other leading platforms |
Integrations Live Chat by CombideskNot explicitly stated Relocate+ Order EditorShipStation, Recharge, and other leading platforms | ||
Our Verdict
The choice between Live Chat by Combidesk and Relocate+ Order Editor hinges on a merchant's specific priorities. If the goal is to proactively engage with customers, answer questions in real-time, and directly influence sales, Live Chat is the better choice. This is particularly true for merchants with high-value or complex products where customer consultation is beneficial. However, if the primary focus is on improving post-purchase customer experience, reducing support tickets related to order changes, and streamlining operations, Relocate+ Order Editor is the superior option. This app benefits merchants with a high volume of orders and a desire to empower customers to self-manage their orders.
Common Questions
Which app is easier to use?
Live Chat by Combidesk boasts automatic installation, suggesting potentially easier initial setup. Relocate+ Order Editor might require more configuration due to its rule-based system, but offers greater customizability.
Which app is more likely to increase sales?
Live Chat by Combidesk is explicitly positioned to boost conversion rates and manage more sales through direct customer interaction. Relocate+ Order Editor indirectly supports sales by increasing customer satisfaction and reducing negative post-purchase experiences.
Which app is better for reducing customer support workload?
Relocate+ Order Editor is specifically designed to automate customer support by allowing customers to self-serve order editing. Live Chat by Combidesk, while providing support, may also increase the number of support interactions.
Do both apps integrate with other platforms?
The data only explicitly states that Relocate+ Order Editor integrates with ShipStation, Recharge, and other leading platforms. Live Chat by Combidesk does not explicitly mention any integrations in the provided description.
Which app offers a better return on investment (ROI)?
ROI depends on the merchant's priorities. If immediate sales and personalized interaction are crucial, Live Chat's impact on conversion rates is key. If reducing support costs and improving customer satisfaction are paramount, Relocate+ Order Editor's reduction in returns and support tickets offers a strong return.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store