KNO Post Purchase Surveys vs Zigpoll Customer Surveysfor Shopify (2026)
KNO Post Purchase Surveys and Zigpoll Customer Surveys are both Shopify apps designed to gather customer feedback and improve business outcomes. KNO focuses heavily on post-purchase attribution, aiming to provide merchants with insights into the ROI of their marketing efforts through advanced attribution models and integrations with various platforms via REST API. It positions itself as a tool for data-driven marketers looking to optimize ad performance and understand the specific impact of different marketing channels. Its strength lies in its robust reporting and analysis capabilities. Zigpoll, on the other hand, provides a broader range of survey options, including pre-purchase, on-site, email, and SMS surveys, in addition to post-purchase surveys. This makes it suitable for merchants seeking a more holistic understanding of the customer journey, from initial browsing to post-purchase satisfaction. Zigpoll emphasizes ease of use, customization, and localization, offering a multilingual interface and seamless integration with Shopify and other marketing tools. It focuses on actionable insights powered by AI analytics to improve conversion rates and optimize the business roadmap.
At a Glance
KNO Post Purchase Surveys
80 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
KNO Post Purchase Surveys
Unlock insights with post-purchase surveys for attribution, CRO, CX, product development, and more.
Key Features
- 5 min setup with 30+ full survey templates and dozens of pre-built questions.
- Use logic flows for in-depth analysis and actions to boost customer engagement.
- Attribution reports & analyses to better understand ad performance.
- Target surveys to customer segments with data filters for better analysis.
- Integrates with top platforms and offers data dispersion via REST API.
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 4.7/5 | 5/5 |
Rating KNO Post Purchase Surveys4.7/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 80 | 417 |
Reviews KNO Post Purchase Surveys80 Zigpoll Customer Surveys417 | ||
| Survey Focus | Post-Purchase Attribution | Broad Range (Pre/Post/On-Site) |
Survey Focus KNO Post Purchase SurveysPost-Purchase Attribution Zigpoll Customer SurveysBroad Range (Pre/Post/On-Site) | ||
| Reporting | Advanced Attribution Reports | AI Analytics Dashboard |
Reporting KNO Post Purchase SurveysAdvanced Attribution Reports Zigpoll Customer SurveysAI Analytics Dashboard | ||
| Customization | Pre-built Templates & Logic Flows | Fully Customizable & Multilingual |
Customization KNO Post Purchase SurveysPre-built Templates & Logic Flows Zigpoll Customer SurveysFully Customizable & Multilingual | ||
| Integrations | Top Platforms & REST API | Shopify & Marketing Stack |
Integrations KNO Post Purchase SurveysTop Platforms & REST API Zigpoll Customer SurveysShopify & Marketing Stack | ||
| Ease of Use | 5-min Setup | No-Code Setup |
Ease of Use KNO Post Purchase Surveys5-min Setup Zigpoll Customer SurveysNo-Code Setup | ||
| Use Cases | Ad Performance & Channel ROI Analysis | Optimize Business Roadmap & Conversion Rates |
Use Cases KNO Post Purchase SurveysAd Performance & Channel ROI Analysis Zigpoll Customer SurveysOptimize Business Roadmap & Conversion Rates | ||
| Abandoned Cart Recovery | Not Mentioned | Yes, via Abandoned Checkout Campaigns |
Abandoned Cart Recovery KNO Post Purchase SurveysNot Mentioned Zigpoll Customer SurveysYes, via Abandoned Checkout Campaigns | ||
Our Verdict
For merchants primarily focused on understanding and optimizing marketing attribution and ROI through detailed post-purchase analysis, KNO Post Purchase Surveys is likely the better choice. Its advanced reporting features and focus on attribution models make it a powerful tool for data-driven marketers. However, for merchants seeking a more comprehensive solution that encompasses various stages of the customer journey and offers greater flexibility in survey delivery and customization, Zigpoll Customer Surveys is the more suitable option. Its wider range of survey types, ease of use, and AI-powered insights make it ideal for businesses looking to improve overall customer experience and conversion rates.
Common Questions
Which app is better for understanding marketing attribution?
KNO Post Purchase Surveys is the stronger choice for marketing attribution due to its specific focus on attribution models, targeted audiences, and attribution reports, designed to analyze the revenue impact of channels and demographics.
Which app is easier to set up and use?
Both apps claim easy setup. However, Zigpoll emphasizes 'No-Code Setup' and seamlessly integrates with Shopify, suggesting it might be slightly simpler for merchants with limited technical expertise compared to KNO which integrates via REST API.
Which app offers more survey types?
Zigpoll offers a wider range of survey types, including pre-purchase, on-site, email, and SMS surveys, in addition to post-purchase surveys, providing a more holistic approach to customer feedback.
Which app is better for international businesses?
Zigpoll is specifically designed for international businesses due to its multilingual support and fully customizable features that can be localized for different languages.
Which app integrates better with my existing marketing stack?
Both apps integrate with marketing platforms. KNO states 'integrates with top platforms', and Zigpoll specifically mentions seamless integrations with Shopify and 'your marketing stack', so it depends on the platforms you already use. Further research is needed to determine the specific integrations offered.
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