Keeping ‑ Helpdesk for Gmail vs UserLoop Surveys & Feedbackfor Shopify (2026)
In 2026, both Keeping ‑ Helpdesk for Gmail and UserLoop Surveys & Feedback enjoy perfect 5/5 ratings. However, UserLoop has significantly more reviews (23) than Keeping (1), suggesting a broader user base and potentially more robust evidence of customer satisfaction. Keeping seems to be positioned as a streamlined helpdesk solution integrated directly with Gmail, likely aimed at merchants who want to manage customer support directly from their existing email platform. UserLoop, on the other hand, is an AI-powered survey and feedback platform focused on gathering customer insights, building social proof, and improving product recommendations through quizzes. It's aimed at merchants looking to actively improve their customer experience and drive sales through data-driven insights.
At a Glance
Keeping ‑ Helpdesk for Gmail
1 reviews
UserLoop Surveys & Feedback
23 reviews
Detailed Overview
UserLoop Surveys & Feedback
Turn customer feedback into growth with AI-powered surveys
Key Features
- All-in-one platform: surveys, quizzes, and video feedback together
- AI-powered analytics identify patterns and trends automatically
- Video responses from customers build trust and social proof
- Smart product quizzes guide shoppers to perfect purchases
- Multi-language support with automatic translation to 100+ languages
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Keeping ‑ Helpdesk for Gmail5/5 UserLoop Surveys & Feedback5/5 | ||
| Reviews | 1 | 23 |
Reviews Keeping ‑ Helpdesk for Gmail1 UserLoop Surveys & Feedback23 | ||
| Core Function | Helpdesk | Surveys & Feedback |
Core Function Keeping ‑ Helpdesk for GmailHelpdesk UserLoop Surveys & FeedbackSurveys & Feedback | ||
| AI Integration | Not mentioned | AI-powered question writing and analysis |
AI Integration Keeping ‑ Helpdesk for GmailNot mentioned UserLoop Surveys & FeedbackAI-powered question writing and analysis | ||
| Video Feedback | Not mentioned | Collect video testimonials |
Video Feedback Keeping ‑ Helpdesk for GmailNot mentioned UserLoop Surveys & FeedbackCollect video testimonials | ||
| Quizzes | Not mentioned | Product recommendation quizzes |
Quizzes Keeping ‑ Helpdesk for GmailNot mentioned UserLoop Surveys & FeedbackProduct recommendation quizzes | ||
| Target Merchant | Merchants using Gmail for support | Merchants seeking in-depth customer insights |
Target Merchant Keeping ‑ Helpdesk for GmailMerchants using Gmail for support UserLoop Surveys & FeedbackMerchants seeking in-depth customer insights | ||
| Value Proposition | Simplified email-based support | Data-driven growth through customer feedback |
Value Proposition Keeping ‑ Helpdesk for GmailSimplified email-based support UserLoop Surveys & FeedbackData-driven growth through customer feedback | ||
Our Verdict
Choosing between Keeping ‑ Helpdesk for Gmail and UserLoop Surveys & Feedback depends heavily on the merchant's priorities. If the primary goal is to streamline customer support within the Gmail ecosystem, Keeping might be a good fit, assuming it provides adequate functionality. However, the very low review count raises questions about its maturity and feature set. UserLoop is the clear choice for merchants who are serious about actively gathering customer feedback, analyzing it with AI, and using those insights to improve their product offerings and overall customer experience. Its features around video testimonials and product quizzes offer unique advantages for driving sales and building trust.
Common Questions
Which app is better for improving customer satisfaction?
UserLoop is explicitly designed to measure and improve customer satisfaction through surveys and feedback analysis. While a helpdesk (like Keeping) can contribute to satisfaction, UserLoop's direct focus on gathering and acting on feedback makes it the stronger choice.
Which app is easier to set up and use?
It's difficult to say definitively without user reviews for Keeping. However, UserLoop's comprehensive description suggests a user-friendly platform with AI-powered question generation, potentially simplifying the setup process.
Which app is more scalable for a growing business?
UserLoop, with its AI-powered analytics and focus on data-driven insights, likely offers better scalability. As a business grows, the ability to analyze large volumes of customer feedback becomes increasingly important.
Can Keeping ‑ Helpdesk for Gmail be used to send out surveys?
The provided description for Keeping does not mention survey functionality. It appears to be solely focused on managing customer support emails within Gmail.
Is UserLoop only for post-purchase feedback?
No, UserLoop can deploy surveys via multiple channels including post-purchase, checkout, link, email, or embedded on the website, indicating flexibility in gathering feedback at various touchpoints.
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