Hidden Gems ‑ Pre&Post Surveys vs Zigpoll Customer Surveysfor Shopify (2026)
In 2026, merchants choosing between Hidden Gems ‑ Pre&Post Surveys and Zigpoll Customer Surveys will find stark differences. Hidden Gems positions itself as a provider of 'beautiful' and 'powerful' surveys that integrate seamlessly into the customer journey, focusing on a 'Question Flow' methodology for improved UX. It aims to collect meaningful data without overwhelming customers, offering built-in Shopify discount codes as incentives. Zigpoll, on the other hand, is presented as a more comprehensive solution, boasting advanced features like multilingual support, email and SMS delivery, abandoned checkout campaigns, and AI-powered analytics. Its primary strength lies in its versatility, catering to diverse survey needs, while Hidden Gems seems to prioritize a streamlined, less intrusive survey experience with visual appeal. The apps clearly target different segments, with Hidden Gems potentially appealing to stores needing a simple, design-focused solution, and Zigpoll targeting those wanting a complete survey toolkit with robust analytics. A major consideration is the lack of reviews for Hidden Gems, contrasting with Zigpoll's substantial positive feedback.
At a Glance
Hidden Gems ‑ Pre&Post Surveys
0 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
Hidden Gems ‑ Pre&Post Surveys
Hidden Gems uncovers answers to the most important insights you can learn from your customers.
Key Features
- Beautiful Pre or Post Checkout surveys. Start from scratch or use a template.
- Question Flow methodology presents one question at a time for great UX.
- Built-in Shopify discount codes encourage and automatically reward customers.
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 0/5 | 5/5 |
Rating Hidden Gems ‑ Pre&Post Surveys0/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 0 | 417 |
Reviews Hidden Gems ‑ Pre&Post Surveys0 Zigpoll Customer Surveys417 | ||
| Survey Placement | Pre & Post Checkout (On-Site) | Post-purchase, Pre-purchase, On-Site, Email, SMS |
Survey Placement Hidden Gems ‑ Pre&Post SurveysPre & Post Checkout (On-Site) Zigpoll Customer SurveysPost-purchase, Pre-purchase, On-Site, Email, SMS | ||
| Customization | Templates, Start from Scratch | Fully Customizable, Multilingual Support |
Customization Hidden Gems ‑ Pre&Post SurveysTemplates, Start from Scratch Zigpoll Customer SurveysFully Customizable, Multilingual Support | ||
| Analytics | Not explicitly mentioned | AI Analytics, Dashboard, Integrations with Shopify and Marketing Stack |
Analytics Hidden Gems ‑ Pre&Post SurveysNot explicitly mentioned Zigpoll Customer SurveysAI Analytics, Dashboard, Integrations with Shopify and Marketing Stack | ||
| Incentives | Built-in Shopify Discount Codes | Abandoned Checkout Campaigns for Cart Recovery (Incentivized) |
Incentives Hidden Gems ‑ Pre&Post SurveysBuilt-in Shopify Discount Codes Zigpoll Customer SurveysAbandoned Checkout Campaigns for Cart Recovery (Incentivized) | ||
| User Experience Emphasis | Question Flow (One question at a time) | Fast-loading, No-Code Setup |
User Experience Emphasis Hidden Gems ‑ Pre&Post SurveysQuestion Flow (One question at a time) Zigpoll Customer SurveysFast-loading, No-Code Setup | ||
| Target Merchant Type | Merchants prioritizing aesthetics and minimal interruption | Merchants needing comprehensive survey tools and data analysis |
Target Merchant Type Hidden Gems ‑ Pre&Post SurveysMerchants prioritizing aesthetics and minimal interruption Zigpoll Customer SurveysMerchants needing comprehensive survey tools and data analysis | ||
Our Verdict
Given the data available in 2026, Zigpoll Customer Surveys appears to be the stronger option for most Shopify merchants seeking a robust and reliable survey solution. Its high rating and numerous reviews suggest customer satisfaction and a proven track record. The breadth of its features, including multilingual support, email and SMS delivery, and AI-powered analytics, makes it a versatile choice for businesses of various sizes. However, Hidden Gems ‑ Pre&Post Surveys could be considered by merchants who prioritize a visually appealing and minimally intrusive survey experience, particularly if they are willing to take a chance on a newer app. If the primary goal is a quick, easy way to add a simple survey focusing on design and the 'Question Flow' approach is particularly appealing, and the merchant is comfortable with the lack of reviews, then Hidden Gems *might* be a fit. For most, Zigpoll's comprehensive approach and positive reviews make it the safer and more powerful choice.
Common Questions
Which app is easier to set up?
Zigpoll emphasizes 'no-code setup,' suggesting a simplified installation and configuration process. While Hidden Gems highlights a 'Question Flow' approach which might ease survey creation, its lack of reviews prevents a clear comparison on ease of use.
Which app offers better data analysis capabilities?
Zigpoll provides 'AI analytics' and a dashboard for insight extraction, while Hidden Gems doesn't explicitly mention data analysis features beyond collecting customer answers.
Which app provides more survey delivery options?
Zigpoll offers surveys on the storefront, via email, and SMS. Hidden Gems is limited to pre and post-checkout pages.
Does either app support multiple languages?
Zigpoll explicitly supports multiple languages, allowing merchants to localize surveys for different customer segments. Hidden Gems does not mention multilingual support.
Which app is better for recovering abandoned carts?
Zigpoll offers abandoned checkout campaigns to uncover pain points and recover carts. Hidden Gems offers Shopify discount codes, which *could* be used for abandoned cart recovery, but it is not a dedicated feature. Zigpoll is more purpose-built for this.
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