Herodesk vs Relocate+ Order Editorfor Shopify (2026)
Herodesk and Relocate+ Order Editor both aim to improve the customer experience on Shopify, but they address fundamentally different pain points. Herodesk is a traditional helpdesk and live chat system designed to streamline customer support interactions by centralizing communications and providing access to customer order information. It is positioned as a solution for small to mid-sized e-commerce businesses that struggle to manage customer support effectively. Relocate+ Order Editor, on the other hand, focuses on empowering customers to self-manage order changes like address updates, product modifications, and cancellations. The key difference lies in their approach: Herodesk offers a human-assisted support model, while Relocate+ promotes self-service. Herodesk is suited for handling complex or sensitive customer inquiries requiring personalized attention. Relocate+ shines where common order modifications can be easily automated, reducing the support burden and improving customer satisfaction through instant solutions. Their target audiences also diverge significantly: Herodesk primarily targets support teams, while Relocate+ targets merchants seeking to optimize the post-purchase experience for customers.
At a Glance
Herodesk
4 reviews
Relocate+ Order Editor
31 reviews
Detailed Overview
Herodesk
Herodesk is the simple helpdesk and live-chat tool for your everyday customer support heroes
Key Features
- Conversation-based customer support & live-chat helpdesk system
- Shopify integration. See the customers order informations, tracking/shipping etc
- Live-chat, Facebook Messenger & Instagram integration
Relocate+ Order Editor
Use custom rules for self-serve order editing to addresses and products to reduce errors and returns
Key Features
- Automate customer support with rule-based self-serve editing.
- Time-based restrictions for when the address editor is available.
- Customers can edit variants-only or add/remove products based on your rules
- Integrates with ShipStation, Recharge, and other leading platforms
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Herodesk5/5 Relocate+ Order Editor5/5 | ||
| Reviews | 4 | 31 |
Reviews Herodesk4 Relocate+ Order Editor31 | ||
| Primary Function | Centralized Customer Support Helpdesk | Self-Service Order Editing |
Primary Function HerodeskCentralized Customer Support Helpdesk Relocate+ Order EditorSelf-Service Order Editing | ||
| Key Features | Conversation-based helpdesk, Shopify order integration, Live chat | Rule-based editing, Time restrictions, Variant editing, Integration with ShipStation & Recharge |
Key Features HerodeskConversation-based helpdesk, Shopify order integration, Live chat Relocate+ Order EditorRule-based editing, Time restrictions, Variant editing, Integration with ShipStation & Recharge | ||
| Target Merchant | Small to mid-sized e-commerce businesses with customer service teams | Merchants seeking to automate order modifications and reduce support tickets |
Target Merchant HerodeskSmall to mid-sized e-commerce businesses with customer service teams Relocate+ Order EditorMerchants seeking to automate order modifications and reduce support tickets | ||
| Customer Interaction | Direct customer support interaction via chat, email, etc. | Customer self-service editing via thank you pages, emails, etc. |
Customer Interaction HerodeskDirect customer support interaction via chat, email, etc. Relocate+ Order EditorCustomer self-service editing via thank you pages, emails, etc. | ||
| Ease of Use (Assumed) | Designed for simple and affordable customer support | Requires rule configuration and setup |
Ease of Use (Assumed) HerodeskDesigned for simple and affordable customer support Relocate+ Order EditorRequires rule configuration and setup | ||
| Value Proposition | Improved customer loyalty through efficient support | Reduced returns, increased customer satisfaction, and reduced support load |
Value Proposition HerodeskImproved customer loyalty through efficient support Relocate+ Order EditorReduced returns, increased customer satisfaction, and reduced support load | ||
Our Verdict
The choice between Herodesk and Relocate+ Order Editor depends heavily on the merchant's priorities and business model. If a merchant is struggling to manage a high volume of customer inquiries and needs a centralized helpdesk system with live chat capabilities, Herodesk is the more suitable option. It allows for personalized customer interactions and efficient handling of complex support issues.
On the other hand, if a merchant is looking to reduce support tickets related to common order modification requests (e.g., address changes, cancellations) and wants to empower customers to self-manage these changes, Relocate+ Order Editor is the clear winner. It automates the order editing process, freeing up support staff to focus on more complex issues and improving customer satisfaction by providing instant solutions. For stores with high order volumes and simple modification requests, Relocate+ offers significant efficiency gains.
Common Questions
What type of customer support tasks is each app best suited for?
Herodesk is best for handling complex customer inquiries, troubleshooting issues, and providing personalized support. Relocate+ Order Editor is best for automating common order modifications like address changes, cancellations, and product variant swaps.
Does Herodesk allow customers to edit their orders themselves?
No, Herodesk is primarily a helpdesk system that allows customer support agents to assist customers. It does not provide customers with self-service order editing capabilities.
Does Relocate+ Order Editor offer live chat support?
No, Relocate+ Order Editor does not offer live chat support. It focuses solely on self-service order editing through various interfaces.
Can I use both Herodesk and Relocate+ Order Editor together?
Yes, these apps can be used together. Relocate+ Order Editor can handle common order editing requests automatically, while Herodesk can handle more complex or sensitive inquiries that require personalized attention.
Which app requires more initial setup and configuration?
Relocate+ Order Editor likely requires more initial setup due to the need to define custom rules for order editing. Herodesk, while still requiring configuration, may be simpler to set up as a standard helpdesk system.
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