Both Grapevine Post Purchase Survey and Zigpoll Customer Surveys are highly-rated (5/5) Shopify apps designed to gather customer feedback through various survey types. Grapevine positions itself on offering 'ridiculously fair' unlimited responses for a fixed price, appealing to merchants who anticipate high survey volume and want predictable costs. It emphasizes deep customer insights through advanced targeting, reporting, and integrations with analytics and automation tools like Klaviyo and GA4. Zigpoll, in contrast, highlights speed, multilingual capabilities, and AI-powered analytics to optimize business decisions. While both support post-purchase surveys, Zigpoll also offers pre-purchase and abandoned checkout campaigns, catering to merchants focused on conversion rate optimization across the entire customer journey. The primary differentiating factor lies in their approaches to data analysis and pricing models. Grapevine focuses on providing unlimited survey responses and emphasizes powerful reporting, filtering, and segmentation for in-depth analysis of large datasets. Zigpoll leans into AI-powered analytics and aims to deliver actionable insights quickly. While the pricing structure of Zigpoll is not detailed, the emphasis on 'no-code setup in seconds' and seamless integrations suggests a strong focus on ease of use and quick implementation, possibly targeting merchants who prioritize simplicity and speed to insight over advanced customization and unlimited data volume. Furthermore, Zigpoll's compatibility with Order Status and Thank You Page Checkout Extensions provides additional integration points within the customer's post-purchase experience.
142 reviews
417 reviews
Post purchase, on-site, email & NPS surveys with unlimited responses for customer insights at scale
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
| Rating | 5/5 | 5/5 |
Rating Grapevine Post Purchase Survey5/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 142 | 417 |
Reviews Grapevine Post Purchase Survey142 Zigpoll Customer Surveys417 | ||
| Pricing Model | Unlimited responses for a fixed price | Not specified |
Pricing Model Grapevine Post Purchase SurveyUnlimited responses for a fixed price Zigpoll Customer SurveysNot specified | ||
| Data Analysis Focus | Powerful reporting with filters and segmentation | AI analytics |
Data Analysis Focus Grapevine Post Purchase SurveyPowerful reporting with filters and segmentation Zigpoll Customer SurveysAI analytics | ||
| Survey Types | Post-purchase, CSAT, NPS, POS, Email | Post-purchase, pre-purchase, NPS, on-site, email, SMS, abandoned checkout |
Survey Types Grapevine Post Purchase SurveyPost-purchase, CSAT, NPS, POS, Email Zigpoll Customer SurveysPost-purchase, pre-purchase, NPS, on-site, email, SMS, abandoned checkout | ||
| Key Integrations | Shopify Flow, Klaviyo, GA4, Google Sheets | Shopify, marketing stack, Order Status and Thank You Page Checkout Extensions |
Key Integrations Grapevine Post Purchase SurveyShopify Flow, Klaviyo, GA4, Google Sheets Zigpoll Customer SurveysShopify, marketing stack, Order Status and Thank You Page Checkout Extensions | ||
| Ease of Use | Not explicitly mentioned, implied through integrations | No-code setup in seconds |
Ease of Use Grapevine Post Purchase SurveyNot explicitly mentioned, implied through integrations Zigpoll Customer SurveysNo-code setup in seconds | ||
| Customer Focus | Deep customer insight through large volume data | Conversion rate optimization across customer journey |
Customer Focus Grapevine Post Purchase SurveyDeep customer insight through large volume data Zigpoll Customer SurveysConversion rate optimization across customer journey | ||
For merchants anticipating a high volume of survey responses and needing robust reporting capabilities to analyze large datasets, Grapevine Post Purchase Survey is likely the better choice due to its 'unlimited responses' pricing model and focus on detailed segmentation. Its integrations with Klaviyo and GA4 further enhance its analytical capabilities.
However, merchants who prioritize speed of implementation, ease of use, and actionable insights derived from AI-powered analytics should lean towards Zigpoll Customer Surveys. The additional survey types, including pre-purchase and abandoned checkout campaigns, provide a more holistic view of the customer journey and make it a strong contender for those focused on conversion rate optimization. Zigpoll's support for SMS surveys also opens up new channels for collecting feedback. The higher number of reviews, while not determinative, might indicate a larger user base and more extensive real-world testing.
Grapevine prioritizes in-depth reporting and segmentation with unlimited data, while Zigpoll focuses on AI-driven insights.
Grapevine, due to its unlimited responses pricing model.
Zigpoll emphasizes 'no-code setup in seconds,' suggesting a simpler and faster implementation process.
Only Zigpoll explicitly states that it supports SMS surveys.
Zigpoll includes abandoned checkout campaigns as a key feature.
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