Feedback Box vs Zigpoll Customer Surveysfor Shopify (2026)
Feedback Box and Zigpoll Customer Surveys both aim to help Shopify merchants gather customer feedback to improve their business. However, they differ significantly in their current market validation and feature set. Feedback Box focuses on post-purchase surveys integrated directly into the checkout thank you page, providing real-time analytics and customizable surveys with data export options. It targets merchants seeking direct post-purchase insights through a simplified survey approach. Zigpoll, on the other hand, offers a broader range of survey types, including pre-purchase, NPS, on-site, email, and SMS surveys, enhanced by AI analytics. Zigpoll emphasizes ease of use, multilingual support, abandoned cart recovery, and tight integration with Shopify's customer and order dashboards. It appeals to merchants looking for a comprehensive survey solution with advanced analytics and multi-channel reach.
At a Glance
Feedback Box
0 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
Feedback Box
Capture valuable feedback on checkout thank you pages. Turn insights into business growth.
Key Features
- Post-purchase survey integration on Shopify checkout thank you pages.
- Real-time analytics dashboard with interactive charts and filtering.
- Custom survey builder with multiple question types and conditional logic.
- Export customer responses in Excel, CSV, and JSON formats instantly.
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 0/5 | 5/5 |
Rating Feedback Box0/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 0 | 417 |
Reviews Feedback Box0 Zigpoll Customer Surveys417 | ||
| Survey Types | Post-Purchase (Checkout Thank You Page) | Post-Purchase, Pre-Purchase, NPS, On-Site, Email, SMS |
Survey Types Feedback BoxPost-Purchase (Checkout Thank You Page) Zigpoll Customer SurveysPost-Purchase, Pre-Purchase, NPS, On-Site, Email, SMS | ||
| Analytics | Real-time dashboard | AI Analytics & Dashboard |
Analytics Feedback BoxReal-time dashboard Zigpoll Customer SurveysAI Analytics & Dashboard | ||
| Customization | Custom Survey Builder with Conditional Logic | Fully Customizable & Translatable |
Customization Feedback BoxCustom Survey Builder with Conditional Logic Zigpoll Customer SurveysFully Customizable & Translatable | ||
| Integrations | Checkout Thank You Pages | Shopify Customer/Order Dashboards, Marketing Stack |
Integrations Feedback BoxCheckout Thank You Pages Zigpoll Customer SurveysShopify Customer/Order Dashboards, Marketing Stack | ||
| Cart Recovery | No Feature Mentioned | Abandoned Checkout Campaigns |
Cart Recovery Feedback BoxNo Feature Mentioned Zigpoll Customer SurveysAbandoned Checkout Campaigns | ||
| Setup | Seamless checkout integration | No-code setup in seconds |
Setup Feedback BoxSeamless checkout integration Zigpoll Customer SurveysNo-code setup in seconds | ||
| Zero-Party Data | Not Mentioned | Emphasis on gathering zero-party data |
Zero-Party Data Feedback BoxNot Mentioned Zigpoll Customer SurveysEmphasis on gathering zero-party data | ||
Our Verdict
Given the lack of reviews and 0/5 rating, Feedback Box presents a significant risk. While its focus on post-purchase surveys at the checkout thank you page could be valuable, the absence of social proof makes it difficult to recommend without further information or updates. Zigpoll Customer Surveys, with its high rating and substantial number of reviews, appears to be the more reliable and feature-rich option. Zigpoll is better suited for merchants looking for a versatile survey solution with proven effectiveness, extensive customization options, and advanced analytics. Feedback Box may be a suitable option for merchants looking for something simple that integrates directly into the Thank You page, as long as they are comfortable with the risk of limited to no social proof.
Common Questions
Which app is easier to set up?
Zigpoll emphasizes "no-code setup in seconds", suggesting a more streamlined setup process. Feedback Box mentions "seamless integration," implying a simpler technical requirement but without explicit claims about setup speed.
Which app offers more advanced analytics?
Zigpoll offers "AI analytics" in addition to a dashboard, suggesting more sophisticated analysis capabilities than Feedback Box's "real-time analytics dashboard."
Which app is better for preventing abandoned carts?
Zigpoll explicitly offers "Abandoned checkout campaigns" to uncover pain points and recover carts. Feedback Box does not mention any cart recovery features.
Which app supports multiple languages?
Zigpoll is described as "multilingual" and fully translatable. Feedback Box does not mention multilingual support.
Which app provides better customer data integration?
Zigpoll connects survey responses to your Shopify customer and order dashboards. While Feedback Box offers data export in various formats, it doesn't explicitly mention direct integration with Shopify's dashboards. Therefore, Zigpoll provides better customer data integration.
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