Feedback Box vs Gojiberry Survey & Feedbackfor Shopify (2026)
Feedback Box and Gojiberry Survey & Feedback both aim to help Shopify merchants gather customer feedback through surveys. However, they differ significantly in their approach and target audience. Feedback Box focuses on post-purchase surveys delivered directly on the checkout thank you page. It emphasizes capturing immediate customer reactions and providing an analytics dashboard to analyze responses. In contrast, Gojiberry Survey & Feedback offers a broader range of survey deployment methods, including pre-purchase pop-ups, email links/QR codes, and integration with product inserts, enabling merchants to collect feedback at multiple touchpoints and expand their marketing efforts. Gojiberry also highlights ease of use and rapid setup through pre-built templates.
At a Glance
Feedback Box
0 reviews
Gojiberry Survey & Feedback
28 reviews
Detailed Overview
Feedback Box
Capture valuable feedback on checkout thank you pages. Turn insights into business growth.
Key Features
- Post-purchase survey integration on Shopify checkout thank you pages.
- Real-time analytics dashboard with interactive charts and filtering.
- Custom survey builder with multiple question types and conditional logic.
- Export customer responses in Excel, CSV, and JSON formats instantly.
Gojiberry Survey & Feedback
Scale ads & marketing with pre-purchase & post-purchase surveys for emails, product inserts, & SNS.
Key Features
- 1 minute no code setup with easy templates, even on mobile devices
- Display pre-purchase survey pop-up, and send surveys using link/QR code
- Full customization for brand, language localization, images, coupons & points
- Analytics dashboard: Results connected to customer data with CSV download option
- Advanced features: Target customer segments & set conditional survey logic
Feature Comparison
| Rating | 0/5 | 5/5 |
Rating Feedback Box0/5 Gojiberry Survey & Feedback5/5 | ||
| Reviews | 0 | 28 |
Reviews Feedback Box0 Gojiberry Survey & Feedback28 | ||
| Survey Timing | Post-Purchase (Checkout Thank You Page) | Pre & Post-Purchase (Pop-up, Email, Product Inserts) |
Survey Timing Feedback BoxPost-Purchase (Checkout Thank You Page) Gojiberry Survey & FeedbackPre & Post-Purchase (Pop-up, Email, Product Inserts) | ||
| Ease of Use | Custom Survey Builder | 1-Minute Setup with Templates |
Ease of Use Feedback BoxCustom Survey Builder Gojiberry Survey & Feedback1-Minute Setup with Templates | ||
| Target Merchant Type | Merchants focused on improving post-purchase experience and product improvement through immediate feedback. | Merchants seeking to improve marketing attribution, develop new products, and expand customer engagement via diverse survey methods. |
Target Merchant Type Feedback BoxMerchants focused on improving post-purchase experience and product improvement through immediate feedback. Gojiberry Survey & FeedbackMerchants seeking to improve marketing attribution, develop new products, and expand customer engagement via diverse survey methods. | ||
| Value Proposition | Actionable insights from post-purchase surveys. | Scale ads & marketing with surveys through multiple platforms. |
Value Proposition Feedback BoxActionable insights from post-purchase surveys. Gojiberry Survey & FeedbackScale ads & marketing with surveys through multiple platforms. | ||
| Shopify Extensibility | Not mentioned | Supports Shopify Extensibility |
Shopify Extensibility Feedback BoxNot mentioned Gojiberry Survey & FeedbackSupports Shopify Extensibility | ||
| Customer Support | Not mentioned | Not mentioned, but indicated by rating & reviews |
Customer Support Feedback BoxNot mentioned Gojiberry Survey & FeedbackNot mentioned, but indicated by rating & reviews | ||
Our Verdict
Gojiberry Survey & Feedback appears to be a more established and user-friendly option for merchants seeking a comprehensive survey solution. Its higher rating and positive reviews, coupled with its focus on pre- and post-purchase surveys across multiple channels, make it suitable for businesses aiming to improve marketing attribution and engage customers at various touchpoints. Feedback Box, while promising, lacks social proof in the form of reviews. It might be a better fit for merchants specifically interested in gathering immediate feedback after purchase to improve the checkout process and product development, but they should proceed with caution due to the lack of reviews and a 0/5 rating.
Common Questions
Which app is easier to set up?
Gojiberry Survey & Feedback emphasizes a 1-minute no-code setup with easy templates. Feedback Box relies on a custom survey builder, which might take more time and effort.
Which app offers more survey deployment options?
Gojiberry Survey & Feedback provides a wider range of deployment options, including pre-purchase pop-ups, email links/QR codes, and product inserts. Feedback Box is limited to post-purchase surveys on the checkout thank you page.
Which app is better for gathering marketing attribution data?
Gojiberry Survey & Feedback is specifically designed for marketing attribution, with features tailored to understanding where customers come from. Feedback Box focuses more on general feedback for product and service improvement.
Which app has more user reviews?
Gojiberry Survey & Feedback has 28 reviews, while Feedback Box has 0 reviews.
Does either app offer advanced segmentation?
Gojiberry Survey & Feedback includes advanced features for targeting customer segments and setting conditional survey logic. Feedback Box mentions conditional logic within the survey builder, but not necessarily for segmenting customers.
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