Enorm Ask a question vs Relocate+ Order Editorfor Shopify (2026)
Enorm Ask a question and Relocate+ Order Editor, while both categorized under 'Helpdesk' in the Shopify app store, address fundamentally different aspects of customer interaction and support. Enorm Ask a question focuses on pre-purchase engagement, enabling customers to ask questions directly on product pages. Its strength lies in gathering customer insights and proactively addressing potential barriers to purchase. The app targets merchants seeking to improve product page clarity and gather data on customer pain points during the buying decision process. Relocate+ Order Editor, on the other hand, is designed for post-purchase order management, empowering customers to self-manage aspects of their orders like shipping addresses, product quantities, and order cancellations. Its core value proposition is reducing customer support tickets related to order changes and returns. This app targets merchants experiencing high volumes of post-purchase order modification requests and aims to improve customer satisfaction by providing self-service options. The feature sets are very different with Enorm Ask a Question focused on pre-purchase and Relocate+ on post-purchase experience.
At a Glance
Enorm Ask a question
14 reviews
Relocate+ Order Editor
31 reviews
Detailed Overview
Enorm Ask a question
This app provides a way to let customers ask questions directly on product pages and single page
Key Features
- Allow customers to ask questions about products.
- Every time a customer asks questions on your product, notify with email.
- Customize the ask a question button to match your theme.
Relocate+ Order Editor
Use custom rules for self-serve order editing to addresses and products to reduce errors and returns
Key Features
- Automate customer support with rule-based self-serve editing.
- Time-based restrictions for when the address editor is available.
- Customers can edit variants-only or add/remove products based on your rules
- Integrates with ShipStation, Recharge, and other leading platforms
Feature Comparison
| Rating | 4.8/5 | 5/5 |
Rating Enorm Ask a question4.8/5 Relocate+ Order Editor5/5 | ||
| Reviews | 14 | 31 |
Reviews Enorm Ask a question14 Relocate+ Order Editor31 | ||
| Focus | Pre-Purchase Questions | Post-Purchase Order Editing |
Focus Enorm Ask a questionPre-Purchase Questions Relocate+ Order EditorPost-Purchase Order Editing | ||
| Key Feature | Product Page Question Functionality | Rule-based Self-Serve Order Editing |
Key Feature Enorm Ask a questionProduct Page Question Functionality Relocate+ Order EditorRule-based Self-Serve Order Editing | ||
| Target Merchant | Those needing product clarity improvement | Those with high order modification requests |
Target Merchant Enorm Ask a questionThose needing product clarity improvement Relocate+ Order EditorThose with high order modification requests | ||
| Integration | None explicitly stated | ShipStation, Recharge |
Integration Enorm Ask a questionNone explicitly stated Relocate+ Order EditorShipStation, Recharge | ||
| Value Proposition | Increase conversions by answering questions | Reduce support tickets and returns |
Value Proposition Enorm Ask a questionIncrease conversions by answering questions Relocate+ Order EditorReduce support tickets and returns | ||
| Ease of Use (implied) | Easy Customization of Question Button | Rule-based configuration for editing |
Ease of Use (implied) Enorm Ask a questionEasy Customization of Question Button Relocate+ Order EditorRule-based configuration for editing | ||
Our Verdict
The choice between Enorm Ask a question and Relocate+ Order Editor depends entirely on the merchant's primary need. If the goal is to proactively address customer concerns and improve product page conversions by answering pre-purchase questions, Enorm Ask a question is the more suitable choice. Its email notification system and on-page answer display provide a direct channel for communication.
However, if the merchant is facing a high volume of post-purchase order modification requests and aims to reduce support burden while improving customer satisfaction, Relocate+ Order Editor is the superior option. Its rule-based system offers granular control over what customers can edit, ensuring a smooth and efficient self-service experience. While both are categorized as 'Helpdesk,' their functionalities are vastly different and cater to distinct pain points in the customer journey.
Common Questions
Which app helps reduce returns?
Relocate+ Order Editor directly aims to reduce returns by allowing customers to modify their orders themselves, potentially correcting mistakes before shipment.
Which app helps increase sales?
Enorm Ask a question can potentially increase sales by addressing customer concerns and clarifying product details directly on product pages.
Which app is easier to use?
Based on the descriptions, Enorm Ask a question mentions easy customization of the question button. The ease of use of Relocate+ order editor depends upon the rule creation.
Do both apps integrate with other platforms?
Relocate+ Order Editor explicitly states integrations with ShipStation and Recharge, while Enorm Ask a question doesn't mention any specific integrations in the given data.
Can customers edit product variants with Enorm Ask a question?
No, Enorm Ask a question is for pre-purchase questions and does not affect order editing. Relocate+ allows variant changes based on defined rules.
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