ECF: Contact Form Builder vs Zigpoll Customer Surveysfor Shopify (2026)
ECF: Contact Form Builder and Zigpoll Customer Surveys, while both listed under the "Surveys" category on Shopify, cater to distinctly different needs. ECF focuses on building customizable forms, such as contact forms or testimonial forms, with advanced features like conditional logic and integrations with marketing platforms like Mailchimp and Klaviyo. Its strength lies in creating bespoke forms to capture specific customer information or feedback. Zigpoll, on the other hand, specializes in deploying targeted surveys at various customer touchpoints, including post-purchase, pre-purchase, and abandoned checkouts. Its primary value proposition is gathering actionable customer insights to improve business operations and marketing strategies using AI analytics.
At a Glance
ECF: Contact Form Builder
45 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
ECF: Contact Form Builder
Create attractive form using form builder with conditional based form, Customer based form, etc...
Key Features
- Short Code/Plain HTML based custom forms like Contact, Testimonial, Conditional.
- Drag & Drop Fields, File Upload, Conditional Fields & Emails. Auto Response
- Google reCAPTCHA Mailchimp, Klaviyo form integration with form.
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 4.9/5 | 5/5 |
Rating ECF: Contact Form Builder4.9/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 45 | 417 |
Reviews ECF: Contact Form Builder45 Zigpoll Customer Surveys417 | ||
| Focus | Custom Form Building | Targeted Customer Surveys |
Focus ECF: Contact Form BuilderCustom Form Building Zigpoll Customer SurveysTargeted Customer Surveys | ||
| Key Features | Drag & Drop, Conditional Logic, Integrations | Post-Purchase Surveys, AI Analytics, Abandoned Checkout Campaigns |
Key Features ECF: Contact Form BuilderDrag & Drop, Conditional Logic, Integrations Zigpoll Customer SurveysPost-Purchase Surveys, AI Analytics, Abandoned Checkout Campaigns | ||
| Target Merchant | Merchants needing specific data capture forms | Merchants seeking customer insights and feedback |
Target Merchant ECF: Contact Form BuilderMerchants needing specific data capture forms Zigpoll Customer SurveysMerchants seeking customer insights and feedback | ||
| Ease of Use | Drag & Drop Interface | No-Code Setup |
Ease of Use ECF: Contact Form BuilderDrag & Drop Interface Zigpoll Customer SurveysNo-Code Setup | ||
| Value Proposition | Customizable forms with advanced features | Data-driven insights for business optimization |
Value Proposition ECF: Contact Form BuilderCustomizable forms with advanced features Zigpoll Customer SurveysData-driven insights for business optimization | ||
| Integration Focus | Mailchimp, Klaviyo | Shopify Customer/Order Dashboards |
Integration Focus ECF: Contact Form BuilderMailchimp, Klaviyo Zigpoll Customer SurveysShopify Customer/Order Dashboards | ||
Our Verdict
For merchants prioritizing customizable forms with complex logic and external marketing platform integrations, ECF: Contact Form Builder is the better choice. This app allows for the creation of specialized forms to capture specific data or testimonials. Conversely, if the primary goal is to gather broad customer insights through targeted surveys and analyze that data to improve business performance, Zigpoll Customer Surveys is the superior option. Zigpoll's focus on post-purchase, pre-purchase, and abandoned checkout surveys, coupled with AI analytics, provides valuable insights into customer behavior and pain points.
Common Questions
Which app is better for creating a simple contact form?
ECF: Contact Form Builder provides a more customizable contact form experience, offering greater control over form fields and design. Zigpoll is less suited for creating simple contact forms as it is designed for broad surveys.
Which app offers better analytics?
Zigpoll Customer Surveys offers superior analytics capabilities, including AI-powered insights from survey responses. ECF: Contact Form Builder primarily focuses on form creation and data capture, without providing advanced analytics features.
Which app is easier to integrate with my existing marketing automation?
ECF: Contact Form Builder has built-in integrations with Mailchimp and Klaviyo, streamlining the process of adding form submissions to your marketing automation workflows. Zigpoll integrates with Shopify Customer/Order Dashboards and has Shopify Checkout Extensions compatibility.
Which app is better for gathering customer feedback on a new product?
Zigpoll Customer Surveys is the better choice for gathering customer feedback on new products, as it allows you to easily create and deploy targeted surveys to specific customer segments.
Can both apps handle file uploads?
ECF: Contact Form Builder supports file uploads within its forms. While Zigpoll focuses on surveys, it might not natively support file uploads, depending on the specific survey format used.
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