DeskMoz ‑24x7 Live Chat Agents vs Relocate+ Order Editorfor Shopify (2026)
DeskMoz ‑24x7 Live Chat Agents and Relocate+ Order Editor address different aspects of customer service for Shopify merchants. DeskMoz offers a fully managed, outsourced solution for real-time customer support via live chat, email, and social media, positioning itself as a comprehensive customer service team extension. Relocate+ Order Editor, on the other hand, focuses on empowering customers with self-service order editing capabilities, aiming to reduce support tickets and returns by allowing customers to modify orders themselves. While both apps aim to improve customer satisfaction, DeskMoz provides a hands-off solution for merchants who want to outsource their customer service operations entirely. Relocate+ is geared towards merchants who prefer to automate certain customer service tasks, such as address changes and product modifications, while retaining more control over the process. The primary differentiator lies in the level of involvement required from the merchant: DeskMoz is fully managed, while Relocate+ requires initial configuration and rule creation.
At a Glance
DeskMoz ‑24x7 Live Chat Agents
2 reviews
Relocate+ Order Editor
31 reviews
Detailed Overview
DeskMoz ‑24x7 Live Chat Agents
Managed Live Chat Agents Who Answer Your Customers' Sales & Support Questions in Real-Time 24x7!
Key Features
- 24x7 Fully Managed In-house Team of Professional E-Commerce Live Chat Agents
- Incredible Omnichannel Customer Support on Live Chat, Email & Social Media
- Chat Agents' Complete Custom Training & Deployment in Just 48-72 Hours
- FRT & ART = >35 Seconds & Industry's Best CSAT, SLA, CES & NPS
- Free Highly Customizable Live Chat Software & Setup
Relocate+ Order Editor
Use custom rules for self-serve order editing to addresses and products to reduce errors and returns
Key Features
- Automate customer support with rule-based self-serve editing.
- Time-based restrictions for when the address editor is available.
- Customers can edit variants-only or add/remove products based on your rules
- Integrates with ShipStation, Recharge, and other leading platforms
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating DeskMoz ‑24x7 Live Chat Agents5/5 Relocate+ Order Editor5/5 | ||
| Reviews | 2 | 31 |
Reviews DeskMoz ‑24x7 Live Chat Agents2 Relocate+ Order Editor31 | ||
| Focus | Managed Live Chat & Omnichannel Support | Self-Serve Order Editing |
Focus DeskMoz ‑24x7 Live Chat AgentsManaged Live Chat & Omnichannel Support Relocate+ Order EditorSelf-Serve Order Editing | ||
| Support Model | Outsourced Agents | Automated via Rules |
Support Model DeskMoz ‑24x7 Live Chat AgentsOutsourced Agents Relocate+ Order EditorAutomated via Rules | ||
| Merchant Involvement | Minimal (Fully Managed) | Requires Initial Setup & Rule Creation |
Merchant Involvement DeskMoz ‑24x7 Live Chat AgentsMinimal (Fully Managed) Relocate+ Order EditorRequires Initial Setup & Rule Creation | ||
| Key Benefit | 24/7 Real-Time Support | Reduced Support Tickets & Returns |
Key Benefit DeskMoz ‑24x7 Live Chat Agents24/7 Real-Time Support Relocate+ Order EditorReduced Support Tickets & Returns | ||
| Target Merchant | Merchants needing comprehensive support | Merchants seeking self-service options |
Target Merchant DeskMoz ‑24x7 Live Chat AgentsMerchants needing comprehensive support Relocate+ Order EditorMerchants seeking self-service options | ||
| Handling Order Changes | Agent Managed | Customer Managed |
Handling Order Changes DeskMoz ‑24x7 Live Chat AgentsAgent Managed Relocate+ Order EditorCustomer Managed | ||
Our Verdict
For merchants prioritizing a completely hands-off customer support solution and desiring immediate, 24/7 availability across multiple channels, DeskMoz ‑24x7 Live Chat Agents is the stronger choice. The fully managed service, while potentially more expensive, eliminates the need for in-house staffing and training.
Relocate+ Order Editor is better suited for merchants who prefer a more cost-effective, automated approach. It's ideal for businesses experiencing a high volume of order modification requests and wanting to empower customers to resolve these issues independently. While it requires initial setup, the long-term benefits of reduced support tickets and increased customer satisfaction can be substantial.
Common Questions
Which app is easier to use?
DeskMoz is likely easier to use in the long run, as it's a fully managed service. Relocate+ requires initial configuration and rule setup, which may have a steeper learning curve initially.
Which app is more scalable?
DeskMoz is likely more scalable in terms of support volume, as their team of 200+ agents can handle a large influx of inquiries. Relocate+'s scalability depends on how effectively the self-service rules are configured to handle different scenarios.
Which app is more budget-friendly?
Relocate+ is generally more budget-friendly, as it leverages self-service automation instead of employing human agents. DeskMoz, being a managed service, will likely have a higher monthly cost.
Which app is better for reducing order errors?
Relocate+ directly addresses order errors by allowing customers to modify their orders before shipment. DeskMoz can indirectly reduce errors by providing agents who can clarify order details with customers before fulfillment, but relies more on preventing errors through human interaction, rather than automation.
What if I need both live chat and self-service order editing?
You could potentially use both apps in conjunction. DeskMoz can handle complex inquiries that require human intervention, while Relocate+ can address simple order modifications, allowing for a comprehensive customer service strategy. However, it's essential to consider the potential cost and overlap in functionalities.
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