Delighted Post‑Delivery Survey vs Grapevine Post Purchase Surveyfor Shopify (2026)

Delighted Post‑Delivery Survey and Grapevine Post Purchase Survey both aim to help Shopify merchants gather customer feedback through post-purchase surveys. However, they appear to cater to different segments. Delighted focuses on simplicity and ease of use, offering a range of survey templates and integrations to funnel feedback into existing workflows. Their strength lies in providing a user-friendly experience with ready-made templates and a focus on integrating with tools like Klaviyo and Gorgias, making it suitable for smaller businesses or those new to customer feedback. They explicitly mention Shopify POS integration, suggesting a focus on omnichannel feedback. Grapevine, on the other hand, emphasizes scalability and data depth. Its unlimited response pricing and advanced targeting/reporting features suggest it's targeted towards larger or rapidly growing businesses that need to collect and analyze significant volumes of customer feedback. Grapevine's strengths lie in powerful reporting with segmentation, attribution surveys, and integrations that push data into analytics platforms like GA4. While Delighted emphasizes ease of use and pre-built integrations for customer support tools, Grapevine prioritizes advanced reporting, unlimited responses, and integration with more sophisticated analytics platforms.

Delighted Post‑Delivery Survey and Grapevine Post Purchase Survey both aim to help Shopify merchants gather customer feedback through post-purchase surveys. However, they appear to cater to different segments. Delighted focuses on simplicity and ease of use, offering a range of survey templates and integrations to funnel feedback into existing workflows. Their strength lies in providing a user-friendly experience with ready-made templates and a focus on integrating with tools like Klaviyo and Gorgias, making it suitable for smaller businesses or those new to customer feedback. They explicitly mention Shopify POS integration, suggesting a focus on omnichannel feedback. Grapevine, on the other hand, emphasizes scalability and data depth. Its unlimited response pricing and advanced targeting/reporting features suggest it's targeted towards larger or rapidly growing businesses that need to collect and analyze significant volumes of customer feedback. Grapevine's strengths lie in powerful reporting with segmentation, attribution surveys, and integrations that push data into analytics platforms like GA4. While Delighted emphasizes ease of use and pre-built integrations for customer support tools, Grapevine prioritizes advanced reporting, unlimited responses, and integration with more sophisticated analytics platforms.