Delighted Post‑Delivery Survey and Gojiberry Survey & Feedback both provide Shopify merchants with survey solutions to gather customer feedback, but they target slightly different needs and scales. Delighted emphasizes post-delivery NPS, CSAT, and other key customer experience metrics, integrating deeply with other eCommerce tools like Klaviyo and Gorgias. It positions itself as a robust tool for understanding and acting on customer loyalty signals and pain points. Gojiberry, on the other hand, focuses on broader survey applications, including pre-purchase surveys, marketing attribution, and feedback via various channels like emails, product inserts, and social media. A key difference is the level of integration. Delighted offers extensive integrations with popular eCommerce tools, while Gojiberry leverages Shopify Extensibility, likely emphasizing deeper integration within the Shopify ecosystem itself. Gojiberry highlights ease of setup with its no-code templates and mobile-friendly design, while Delighted leans towards customization and branded survey experiences. The review counts also indicate a difference in adoption, with Gojiberry having a substantially larger number of reviews, suggesting greater user adoption or a longer market presence.
6 reviews
28 reviews
Automatically send post-delivery surveys measuring customer experience, including NPS, CSAT and more
Scale ads & marketing with pre-purchase & post-purchase surveys for emails, product inserts, & SNS.
| Rating | 4.6/5 | 5/5 |
Rating Delighted Post‑Delivery Survey4.6/5 Gojiberry Survey & Feedback5/5 | ||
| Reviews | 6 | 28 |
Reviews Delighted Post‑Delivery Survey6 Gojiberry Survey & Feedback28 | ||
| Survey Focus | Post-delivery CX (NPS, CSAT) | Pre & Post-purchase, Marketing Attribution |
Survey Focus Delighted Post‑Delivery SurveyPost-delivery CX (NPS, CSAT) Gojiberry Survey & FeedbackPre & Post-purchase, Marketing Attribution | ||
| Integration | 50+ (Klaviyo, Gorgias, Zapier, Slack) | Shopify Extensibility |
Integration Delighted Post‑Delivery Survey50+ (Klaviyo, Gorgias, Zapier, Slack) Gojiberry Survey & FeedbackShopify Extensibility | ||
| Setup | Connect & Select Delay | 1-Minute No-Code Templates |
Setup Delighted Post‑Delivery SurveyConnect & Select Delay Gojiberry Survey & Feedback1-Minute No-Code Templates | ||
| Customization | Logo & Branded Design | Brand, Language, Images, Coupons & Points |
Customization Delighted Post‑Delivery SurveyLogo & Branded Design Gojiberry Survey & FeedbackBrand, Language, Images, Coupons & Points | ||
| Channels | Email, POS | Email, Product Inserts, SNS |
Channels Delighted Post‑Delivery SurveyEmail, POS Gojiberry Survey & FeedbackEmail, Product Inserts, SNS | ||
| Data & Reporting | Real-time Trends Dashboard | Connected to Customer Data, CSV Download |
Data & Reporting Delighted Post‑Delivery SurveyReal-time Trends Dashboard Gojiberry Survey & FeedbackConnected to Customer Data, CSV Download | ||
For merchants primarily focused on improving post-delivery customer experience and who already use tools like Klaviyo or Gorgias, Delighted Post-Delivery Survey is a strong contender due to its dedicated features and integrations. Its focus on NPS and CSAT, alongside extensive integration capabilities, provides a comprehensive view of customer loyalty. However, its limited number of reviews should be considered.
Gojiberry Survey & Feedback is better suited for merchants seeking a broader surveying solution that encompasses pre-purchase analysis, marketing attribution, and feedback through diverse channels. Its emphasis on ease of use, combined with pre-built templates and advanced segmentation, makes it a more accessible option for merchants prioritizing speed and flexibility in their data collection process. Its higher review count suggests greater reliability and broader user satisfaction.
Delighted provides integrations with 50+ tools like Klaviyo, Gorgias, Zapier, and Slack, offering a broader range of pre-built connections. Gojiberry relies on Shopify Extensibility, allowing it to integrate well within the Shopify ecosystem but potentially requiring more custom configuration for specific integrations.
Gojiberry emphasizes its 1-minute, no-code setup with ready-made templates, making it arguably easier for less technically inclined merchants. Delighted's setup focuses on connecting the app and selecting a survey delay, which is also straightforward but doesn't explicitly advertise the same level of simplicity.
Delighted specifically highlights its ability to help merchants understand key customer pain points and product feedback through its reporting features, making it slightly more tailored for this particular goal.
While both offer customization, Gojiberry seems to offer more granular control over survey appearance and incentives, allowing merchants to customize brand, language, images, coupons, and points to increase response rates. Delighted focuses on logo and brand customization for a branded survey design.
Delighted explicitly mentions its compatibility with Shopify POS for capturing feedback from customers buying in stores, a feature not directly advertised by Gojiberry. However, the ability to send surveys via QR code could also be used in a physical store environment by Gojiberry.
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