Delighted Post‑Delivery Survey vs easy Google Customer Reviewsfor Shopify (2026)
Delighted Post‑Delivery Survey and easy Google Customer Reviews both fall under the 'Surveys' category on the Shopify App Store, but they serve different purposes. Delighted focuses on providing merchants with a comprehensive customer feedback platform, allowing them to measure loyalty through various survey types (NPS, CSAT, 5-star) and integrate that feedback with other eCommerce tools. It's designed for merchants who want to deeply understand their customer experience and actively improve it. Easy Google Customer Reviews, on the other hand, specifically focuses on integrating with Google's Customer Reviews program. This aims to boost trust and visibility by collecting verified reviews directly through Google's platform. The primary difference lies in the scope and platform. Delighted offers a broader, more customizable survey experience with its own dashboard and integrations, while easy Google Customer Reviews provides a straightforward and code-free way to leverage the Google Customer Reviews program to enhance a store's credibility and influence buying decisions through google shopping. Delighted appears to offer more flexibility in survey design and deeper insights, while easy Google Customer Reviews offers instant integration with a well-known and trusted platform for review aggregation.
At a Glance
Delighted Post‑Delivery Survey
6 reviews
easy Google Customer Reviews
18 reviews
Detailed Overview
Delighted Post‑Delivery Survey
Automatically send post-delivery surveys measuring customer experience, including NPS, CSAT and more
Key Features
- Simply connect Delighted to your Shopify store and select the survey delay
- Use survey templates for post-delivery surveys NPS, CSAT, 5-star, and more
- Customize your logo and brand for a beautifully branded survey design
- Real-time responses will appear in the dashboard to track trends overtime
- Works with Shopify POS to capture feedback for customers buying in stores!
easy Google Customer Reviews
Adds Google Customer Reviews and Top Quality Store on Google widget to your store. No code required.
Key Features
- Google reviews help shoppers easily identify your site with the Google brand
- No coding required, setup google customer reviews within just a few clicks
- Collect google customer reviews via app block compatible post-purchase pages
Feature Comparison
| Rating | 4.6/5 | 5/5 |
Rating Delighted Post‑Delivery Survey4.6/5 easy Google Customer Reviews5/5 | ||
| Reviews | 6 | 18 |
Reviews Delighted Post‑Delivery Survey6 easy Google Customer Reviews18 | ||
| Survey Focus | Multiple survey types (NPS, CSAT, etc.) | Google Customer Reviews |
Survey Focus Delighted Post‑Delivery SurveyMultiple survey types (NPS, CSAT, etc.) easy Google Customer ReviewsGoogle Customer Reviews | ||
| Integration | 50+ integrations (Klaviyo, Gorgias, etc.) | Google Merchant Center |
Integration Delighted Post‑Delivery Survey50+ integrations (Klaviyo, Gorgias, etc.) easy Google Customer ReviewsGoogle Merchant Center | ||
| Customization | Branded survey design, custom logo | Minimal customization beyond GMC ID |
Customization Delighted Post‑Delivery SurveyBranded survey design, custom logo easy Google Customer ReviewsMinimal customization beyond GMC ID | ||
| Ease of Use | Simple setup with survey delay | No code required, few clicks setup |
Ease of Use Delighted Post‑Delivery SurveySimple setup with survey delay easy Google Customer ReviewsNo code required, few clicks setup | ||
| Reporting | Real-time dashboard | Utilizes Google's reporting within Merchant Center |
Reporting Delighted Post‑Delivery SurveyReal-time dashboard easy Google Customer ReviewsUtilizes Google's reporting within Merchant Center | ||
| Target Merchant | Businesses prioritizing deep CX analysis & improvements | Businesses prioritizing trust signals through google reviews |
Target Merchant Delighted Post‑Delivery SurveyBusinesses prioritizing deep CX analysis & improvements easy Google Customer ReviewsBusinesses prioritizing trust signals through google reviews | ||
Our Verdict
For Shopify merchants seeking a deep dive into customer sentiment and a customizable survey experience with integrations across various platforms, Delighted Post‑Delivery Survey is the better choice. Its flexible survey options and real-time reporting offer valuable insights for ongoing improvement. However, for merchants primarily focused on leveraging the credibility and reach of Google Customer Reviews to build trust and improve their Google Shopping visibility, easy Google Customer Reviews is the more efficient and focused solution.
In short, if you want a comprehensive survey tool, choose Delighted. If you want to easily integrate Google Customer Reviews, choose easy Google Customer Reviews. The low review counts for both suggest both are relatively new or niche, warranting caution and potentially further research by the merchant.
Common Questions
Does either app require coding knowledge?
easy Google Customer Reviews explicitly states 'No code required'. Delighted Post‑Delivery Survey doesn't mention needing code, implying it's also designed for non-technical users.
Which app offers more flexibility in survey design?
Delighted Post‑Delivery Survey offers more flexibility, allowing for customization of the logo, brand, and choice of survey type (NPS, CSAT, etc.).
Which app focuses specifically on Google's review platform?
easy Google Customer Reviews is exclusively focused on integrating with the Google Customer Reviews program.
Which app offers a more comprehensive reporting dashboard?
Delighted Post‑Delivery Survey provides a real-time dashboard to track trends over time. easy Google Customer Reviews relies on Google's reporting within the Merchant Center.
Which app is best for a merchant primarily concerned with Google Shopping visibility?
easy Google Customer Reviews is likely the better option for a merchant focused on improving visibility and trust on Google Shopping.
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