Convi ‑ AI Sales Chatbot & FAQ vs Relocate+ Order Editorfor Shopify (2026)
Convi ‑ AI Sales Chatbot & FAQ and Relocate+ Order Editor both aim to improve the customer experience, but they tackle very different aspects. Convi focuses on pre-purchase engagement and immediate customer support through an AI-powered chatbot. It aims to drive sales by answering product questions, offering recommendations, and providing order tracking information directly within the chat interface. Relocate+ Order Editor, on the other hand, focuses on post-purchase self-service order management. It allows customers to modify their orders themselves, reducing the need for support tickets and improving satisfaction by giving customers control over their orders. The key difference lies in the problems they solve. Convi is proactive, aiming to convert website visitors into customers and provide instant support. Relocate+ is reactive, empowering customers to resolve their own order-related issues. Convi leverages AI to automate customer interaction, while Relocate+ leverages rules-based self-service. The target audiences are also distinct. Convi is suited for merchants looking to actively engage customers and increase sales through personalized support, while Relocate+ is ideal for merchants prioritizing efficiency and customer empowerment in order management.
At a Glance
Convi ‑ AI Sales Chatbot & FAQ
2 reviews
Relocate+ Order Editor
31 reviews
Detailed Overview
Convi ‑ AI Sales Chatbot & FAQ
Boost conversions and automate customer chat with Convi, your AI-powered shopping chatbot assistant.
Key Features
- Product Recommendations – Suggests relevant products based on customer needs
- Order Tracking – Real-time order tracking directly through chat
- Easy Shopify Integration – One-click setup to integrate seamlessly with Shopify
- AI-Powered chat bot – Automated responses to customer inquiries, 24/7
- 24/7 Availability – Always-on support to assist customers any time of the day
Relocate+ Order Editor
Use custom rules for self-serve order editing to addresses and products to reduce errors and returns
Key Features
- Automate customer support with rule-based self-serve editing.
- Time-based restrictions for when the address editor is available.
- Customers can edit variants-only or add/remove products based on your rules
- Integrates with ShipStation, Recharge, and other leading platforms
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Convi ‑ AI Sales Chatbot & FAQ5/5 Relocate+ Order Editor5/5 | ||
| Reviews | 2 | 31 |
Reviews Convi ‑ AI Sales Chatbot & FAQ2 Relocate+ Order Editor31 | ||
| Primary Function | AI-Powered Sales Chatbot & FAQ | Self-Serve Order Editing |
Primary Function Convi ‑ AI Sales Chatbot & FAQAI-Powered Sales Chatbot & FAQ Relocate+ Order EditorSelf-Serve Order Editing | ||
| Goal | Increase Conversions & Automate Support | Reduce Returns & Increase Satisfaction |
Goal Convi ‑ AI Sales Chatbot & FAQIncrease Conversions & Automate Support Relocate+ Order EditorReduce Returns & Increase Satisfaction | ||
| Customer Interaction | Proactive (AI-Driven) | Reactive (Self-Service) |
Customer Interaction Convi ‑ AI Sales Chatbot & FAQProactive (AI-Driven) Relocate+ Order EditorReactive (Self-Service) | ||
| Ease of Use | One-Click Setup | Rule-Based Configuration |
Ease of Use Convi ‑ AI Sales Chatbot & FAQOne-Click Setup Relocate+ Order EditorRule-Based Configuration | ||
| Focus | Pre-Purchase & Immediate Support | Post-Purchase Order Management |
Focus Convi ‑ AI Sales Chatbot & FAQPre-Purchase & Immediate Support Relocate+ Order EditorPost-Purchase Order Management | ||
| 24/7 Availability | Yes | Configurable based on rules |
24/7 Availability Convi ‑ AI Sales Chatbot & FAQYes Relocate+ Order EditorConfigurable based on rules | ||
| Integration | Shopify | ShipStation, Recharge |
Integration Convi ‑ AI Sales Chatbot & FAQShopify Relocate+ Order EditorShipStation, Recharge | ||
Our Verdict
For merchants prioritizing active customer engagement, immediate support, and driving sales through personalized product recommendations, Convi ‑ AI Sales Chatbot & FAQ is the better choice. The easy one-click setup is a significant advantage. However, the very limited number of reviews (2) makes it difficult to assess long-term performance and reliability.
Relocate+ Order Editor is the superior option for merchants looking to reduce customer support workload, empower customers to self-manage their orders, and minimize errors and returns. The integration with platforms like ShipStation and Recharge further enhances its value for merchants using those services. The higher number of reviews (31) provides more confidence in its performance and reliability.
Common Questions
Which app is easier to set up?
Convi claims a one-click setup, suggesting a simpler initial configuration than Relocate+, which requires rule-based configuration.
Which app is better for actively driving sales?
Convi, with its product recommendations and AI-powered chatbot, is specifically designed to drive sales through proactive customer engagement.
Which app is better for reducing customer support tickets?
Relocate+ is specifically designed to allow customers to resolve order issues themselves, which reduces customer support tickets.
Which app is more suitable for a high-volume store with frequent order changes?
Relocate+ would be more beneficial for a high-volume store, due to its ability to automate self-serve order editing and therefore scale effectively. Convi would be useful for handling general product inquiries and guiding purchasing decisions.
Do both apps handle order tracking?
Convi offers real-time order tracking through chat, while Relocate+ allows customers to edit their order address.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store