CONSIO - Phone Call & AI Voice vs Shopify Formsfor Shopify (2026)
CONSIO - Phone Call & AI Voice and Shopify Forms are both marketing and conversion apps, but they target very different aspects of customer engagement. CONSIO is a sophisticated AI-powered phone and messaging platform designed to improve revenue generation through inbound and outbound calling campaigns and SMS, primarily targeting medium to large e-commerce brands looking to automate customer service and sales processes via voice communication. It offers features like AI-driven voice agents, power dialers, and integrated Shopify data. In contrast, Shopify Forms is a much simpler tool focused on lead generation through customizable pop-up and inline forms. It aims to grow contact lists and convert website visitors into leads, particularly useful for smaller businesses or those just starting out with lead capture.
At a Glance
CONSIO - Phone Call & AI Voice
29 reviews
Shopify Forms
368 reviews
Detailed Overview
CONSIO - Phone Call & AI Voice
Consio is a Shopify-native AI phone and messaging platform built for ecommerce brands. It helps merchants turn phone conversations into measurable revenue by combining inbound AI voice support, outbound calling campaigns, and SMS inside one unified workspace.
Key Features
- Inbound AI Voice 24/7 + AI IVR: answers, qualifies, routes high-intent calls
- Outbound power dialer runs segmented campaigns; auto-drops voicemails, at scale
- All-in-one Phone Hub: AI + human calls, SMS, live monitoring, Shopify ROI
- Call top segments from Klaviyo & Shopify: VIPs, abandoned checkouts, in minutes
- AI SMS follows up instantly with tracking links, product info, or order updates
Shopify Forms
Grow your contact list and convert new leads with Shopify’s customizable forms tool.
Key Features
- Add pop-ups and inline forms to capture leads, and tag new customers
- Customize forms with text, images, metafields, discounts, and triggers
- Translate forms in-app to align with localized store content
- Boost conversions among 200M+ Shop users, automatically
- Store, segment, and leverage customer data—all within a secure platform
Feature Comparison
| Rating | 4.8/5 | 4.2/5 |
Rating CONSIO - Phone Call & AI Voice4.8/5 Shopify Forms4.2/5 | ||
| Reviews | 29 | 368 |
Reviews CONSIO - Phone Call & AI Voice29 Shopify Forms368 | ||
| Primary Function | AI-powered phone & messaging for sales/support | Lead capture via customizable forms |
Primary Function CONSIO - Phone Call & AI VoiceAI-powered phone & messaging for sales/support Shopify FormsLead capture via customizable forms | ||
| Target Audience | E-commerce brands with high call volume | All Shopify merchants, especially beginners |
Target Audience CONSIO - Phone Call & AI VoiceE-commerce brands with high call volume Shopify FormsAll Shopify merchants, especially beginners | ||
| Key Feature 1 | AI Voice Agent for 24/7 support | Pop-up and inline form creation |
Key Feature 1 CONSIO - Phone Call & AI VoiceAI Voice Agent for 24/7 support Shopify FormsPop-up and inline form creation | ||
| Key Feature 2 | Outbound Power Dialer & SMS campaigns | Form translation & customization |
Key Feature 2 CONSIO - Phone Call & AI VoiceOutbound Power Dialer & SMS campaigns Shopify FormsForm translation & customization | ||
| Integration Complexity | High (integrates with Klaviyo, Zendesk, etc.) | Low (seamless Shopify integration) |
Integration Complexity CONSIO - Phone Call & AI VoiceHigh (integrates with Klaviyo, Zendesk, etc.) Shopify FormsLow (seamless Shopify integration) | ||
| Customer Data Handling | Centralized AI Hub with Shopify order context | Stores & segments data within Shopify |
Customer Data Handling CONSIO - Phone Call & AI VoiceCentralized AI Hub with Shopify order context Shopify FormsStores & segments data within Shopify | ||
| Customer Communication | Phone calls & SMS | Forms only |
Customer Communication CONSIO - Phone Call & AI VoicePhone calls & SMS Shopify FormsForms only | ||
Our Verdict
For merchants needing a comprehensive voice and SMS solution leveraging AI for customer service and sales, especially those already using tools like Klaviyo or Zendesk, CONSIO - Phone Call & AI Voice is the clear choice. However, it comes with a higher learning curve and likely a higher price point. If the primary goal is simply growing an email list and capturing basic customer information without complex integrations or AI-driven interactions, Shopify Forms is the more accessible and straightforward option, perfect for beginners or businesses with limited budgets and simpler needs.
Common Questions
Which app is better for providing 24/7 customer support?
CONSIO is significantly better due to its AI Voice Agent, which can handle FAQs and route calls 24/7, a feature Shopify Forms lacks entirely.
Which app is easier to set up and use?
Shopify Forms is generally easier to set up and use, as it's designed for simplicity and seamless integration within the Shopify ecosystem. CONSIO, with its advanced features and integrations, requires more configuration.
Can I use either app to send promotional SMS messages?
CONSIO offers SMS campaign functionality directly. Shopify Forms focuses solely on data collection through forms and does not include SMS marketing capabilities.
Which app provides more detailed analytics?
While Shopify Forms offers basic performance metrics, CONSIO provides a more comprehensive ROI analysis by connecting phone conversations to Shopify orders and tracking campaign performance. Its AI hub with call summaries provides richer insights.
Is either app suitable for cold calling?
CONSIO is designed for outbound calling campaigns with features like a power dialer and voicemail drops, making it suitable for cold calling if done ethically and compliantly. Shopify Forms is irrelevant to cold calling.
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