CB: Social Media Inbox+Support vs Helpdesk + Live chat DeskXpandfor Shopify (2026)
In 2026, choosing between CB: Social Media Inbox+Support and Helpdesk + Live chat DeskXpand for your Shopify store presents a classic new-vs-established decision. CB: Social Media Inbox+Support boasts a perfect 5/5 rating, though based on a very limited 5 reviews. Its name suggests a strong focus on social media channels. DeskXpand, on the other hand, has no reviews and therefore no rating. However, its extensive description highlights a broader, more comprehensive approach to customer support, encompassing email, chat, forms, Facebook, WhatsApp, and Instagram. It positions itself as a centralized solution for managing customer inquiries across all these channels. DeskXpand appears to target larger or rapidly growing businesses that need robust automation and multi-channel support. Its key features emphasize team collaboration, automated ticket assignment, and canned responses to improve agent productivity. CB: Social Media Inbox+Support, with its name and limited review count, may be better suited to smaller businesses primarily focused on social media engagement and just getting started with customer service on those channels. The lack of reviews for DeskXpand introduces significant risk, while the limited reviews of CB: Social Media Inbox+Support also provide little confidence.
At a Glance
CB: Social Media Inbox+Support
5 reviews
Helpdesk + Live chat DeskXpand
0 reviews
Detailed Overview
Helpdesk + Live chat DeskXpand
DeskXpand enhances customer service via ticket management, live chat support, and a knowledge base.
Key Features
- Solve customer queries faster with relevant customer information
- Embed Live chat to your Shopify store in seconds
- Shared Inbox: Centralize customer queries across channels for your teams
- Automate customer queries to specialized groups, split and answer quickly
- Optimize your responses with customizable reply templates (canned responses).
Feature Comparison
| Rating | 5/5 | 0/5 |
Rating CB: Social Media Inbox+Support5/5 Helpdesk + Live chat DeskXpand0/5 | ||
| Reviews | 5 | 0 |
Reviews CB: Social Media Inbox+Support5 Helpdesk + Live chat DeskXpand0 | ||
| Channel Focus | Social Media | Multi-Channel (Email, Chat, Forms, Facebook, WhatsApp, Instagram) |
Channel Focus CB: Social Media Inbox+SupportSocial Media Helpdesk + Live chat DeskXpandMulti-Channel (Email, Chat, Forms, Facebook, WhatsApp, Instagram) | ||
| Key Features | Not Specified | Ticket Management, Live Chat, Shared Inbox, Automation, Canned Responses |
Key Features CB: Social Media Inbox+SupportNot Specified Helpdesk + Live chat DeskXpandTicket Management, Live Chat, Shared Inbox, Automation, Canned Responses | ||
| Target Merchant | Smaller, Social Media-Focused Businesses | Larger Businesses Needing Multi-Channel Support |
Target Merchant CB: Social Media Inbox+SupportSmaller, Social Media-Focused Businesses Helpdesk + Live chat DeskXpandLarger Businesses Needing Multi-Channel Support | ||
| Risk | Limited Reviews | No Reviews |
Risk CB: Social Media Inbox+SupportLimited Reviews Helpdesk + Live chat DeskXpandNo Reviews | ||
| Value Proposition | Effective Social Media Support | Centralized Multi-Channel Customer Service Platform |
Value Proposition CB: Social Media Inbox+SupportEffective Social Media Support Helpdesk + Live chat DeskXpandCentralized Multi-Channel Customer Service Platform | ||
| Ease of Setup (Implied) | Potentially Easier | Potentially More Complex |
Ease of Setup (Implied) CB: Social Media Inbox+SupportPotentially Easier Helpdesk + Live chat DeskXpandPotentially More Complex | ||
Our Verdict
Given the information available in 2026, CB: Social Media Inbox+Support may be the slightly better choice for very small businesses primarily focused on social media customer engagement and are just getting started. The existing ratings, although based on a tiny sample, offer some minimal level of confidence. However, the limited information makes this a risky choice.
For larger businesses or those anticipating rapid growth, Helpdesk + Live chat DeskXpand holds promise with its comprehensive feature set, including multi-channel support and automation. However, the complete lack of reviews necessitates extreme caution. Thorough testing during the free trial period (assuming one exists) is crucial to assess its functionality and suitability for the business's specific needs. The merchant should be prepared to potentially switch to a different app if DeskXpand doesn't meet expectations, and also check for more user reviews post 2023 before relying on this assessment in 2026. If there's ANY working version of CB: Social Media Inbox+Support with any customer reviews after 2023, and the merchant needs social media customer service, that would be preferred due to the verified reviews.
Common Questions
Which app is easier to set up?
Based on the limited information, it's difficult to say definitively. CB: Social Media Inbox+Support, with its focus on social media, might be simpler. However, without user reviews or setup guides, this is speculative.
Which app offers better value for money?
Value for money depends on the business's specific needs and budget. DeskXpand offers more features but may come at a higher price. The lack of reviews makes it difficult to assess its reliability and actual value. CB: Social Media Inbox+Support has a few positive reviews but less features.
Which app is better for handling a high volume of customer inquiries?
Helpdesk + Live chat DeskXpand, with its automation and ticket management features, is likely better equipped to handle a high volume of inquiries. However, its untested nature introduces risk.
Which app integrates with more channels?
Helpdesk + Live chat DeskXpand explicitly states integrations with email, chat, forms, Facebook, WhatsApp, and Instagram, while CB: Social Media Inbox+Support primarily focuses on social media.
If both apps have similar pricing, which one is better?
Even with similar pricing, the lack of reviews for DeskXpand makes it risky. CB: Social Media Inbox+Support, even with limited features, offers some level of confidence due to the positive ratings, however small the sample. A large company will likely want to test DeskXpand because the larger support options may be worth the risk.
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