CB: Social Media Inbox+Support vs eesel AIfor Shopify (2026)
CB: Social Media Inbox+Support and eesel AI both aim to improve customer support on Shopify, but they approach it from different angles. CB: Social Media Inbox+Support, despite limited reviews, has a perfect 5/5 rating, suggesting high satisfaction among its initial users. Its likely focus is centralizing support across social media channels. In contrast, eesel AI is a newer app, as indicated by its zero rating and reviews, but it boasts a strong AI-driven live chat functionality for sales and support, targeting merchants seeking automation and instant assistance. eesel AI directly addresses pre- and post-sales inquiries using AI trained on the merchant's product catalog, orders, and FAQs. It also offers integrations with popular platforms like Klaviyo and Zendesk.
At a Glance
CB: Social Media Inbox+Support
5 reviews
eesel AI
0 reviews
Detailed Overview
eesel AI
AI chatbot and live chat for sales & support. Add your product catalog, convert sales, grow revenue.
Key Features
- Train an AI sales rep on your Shopify catalog, orders, and FAQs instantly.
- Instant live chat AI support for orders, returns, and FAQs with smooth handoff.
- Automate routine tasks the chat bot so your team can focus on impact.
- Customize tone, connect live data, and track performance with ease.
Feature Comparison
| Rating | 5/5 | 0/5 |
Rating CB: Social Media Inbox+Support5/5 eesel AI0/5 | ||
| Reviews | 5 | 0 |
Reviews CB: Social Media Inbox+Support5 eesel AI0 | ||
| Primary Function | Social Media Inbox & Support | AI Chatbot for Sales & Support |
Primary Function CB: Social Media Inbox+SupportSocial Media Inbox & Support eesel AIAI Chatbot for Sales & Support | ||
| AI Capabilities | Not specified | AI-powered assistance for orders, returns, FAQs, and sales |
AI Capabilities CB: Social Media Inbox+SupportNot specified eesel AIAI-powered assistance for orders, returns, FAQs, and sales | ||
| Target Merchant | Merchants prioritizing social media support | Merchants seeking automated, 24/7 support and sales assistance |
Target Merchant CB: Social Media Inbox+SupportMerchants prioritizing social media support eesel AIMerchants seeking automated, 24/7 support and sales assistance | ||
| Integrations | Not specified | Klaviyo, Gorgias, Recharge, Zendesk, ShipUp |
Integrations CB: Social Media Inbox+SupportNot specified eesel AIKlaviyo, Gorgias, Recharge, Zendesk, ShipUp | ||
| Customization | Not specified | Tone adjustment, live data connection |
Customization CB: Social Media Inbox+SupportNot specified eesel AITone adjustment, live data connection | ||
| Data Training | Not specified | Train AI on Shopify catalog, orders, FAQs |
Data Training CB: Social Media Inbox+SupportNot specified eesel AITrain AI on Shopify catalog, orders, FAQs | ||
Our Verdict
CB: Social Media Inbox+Support, based on limited positive feedback, is a potentially good fit for merchants who heavily rely on social media for customer interactions and want a centralized solution for managing those conversations. However, the lack of information makes it difficult to assess its full capabilities. eesel AI, despite the absence of reviews, presents a compelling offering for merchants who want to leverage AI to automate customer support and sales, particularly for handling common inquiries related to orders, returns, and product information. Its integrations with popular platforms suggest a more comprehensive approach to customer service management. If automated, AI-powered support is a priority, eesel AI is the more promising choice, pending user reviews to confirm its functionality and reliability.
Common Questions
Which app is easier to set up?
Without user reviews, it's impossible to definitively say which app is easier to set up. However, eesel AI highlights "instant" AI training, suggesting a potentially streamlined setup process compared to unknown setup procedures of CB: Social Media Inbox+Support.
Which app is better for large enterprises?
eesel AI's integration with tools like Zendesk suggests it may be better suited for larger enterprises that already utilize these platforms. However, user reviews are needed to confirm scalability.
Which app is more cost-effective?
Pricing information is unavailable for both apps, so a cost comparison is not possible. Merchants should investigate pricing plans for both to determine which fits their budget.
Which app provides better analytics?
eesel AI mentions performance tracking, suggesting it offers analytics related to AI chatbot performance. Analytics provided by CB: Social Media Inbox+Support is not specified.
Which app offers better handoff to human agents?
eesel AI explicitly mentions smooth handoff from the AI chatbot to human agents, providing a key element of customer service that allows humans to handle unique and complicated issues. The handoff capabilities of CB: Social Media Inbox+Support cannot be determined from the available information.
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