BYG Post Purchase Survey App vs Gojiberry Survey & Feedbackfor Shopify (2026)
BYG Post Purchase Survey App and Gojiberry Survey & Feedback both aim to help Shopify merchants gather valuable customer insights through surveys, but they cater to slightly different needs. BYG Post Purchase Survey App focuses primarily on *post-purchase* feedback gathered directly on the thank you page, emphasizing AI-powered analytics, attribution tracking, and LTV insights. This suggests a target audience looking for deep dive analytics immediately after purchase. Gojiberry, on the other hand, presents a broader survey approach. It supports both *pre-purchase and post-purchase* surveys distributed via multiple channels (email, product inserts, SNS) using QR codes or links, and offers pre-built templates for rapid deployment. Gojiberry highlights ease of use, customization, and targeting specific customer segments. While BYG provides 'Question Stream' logic for showing follow up questions based on CSAT, Gojiberry emphasizes 'conditional survey logic' for targeting segments, implying greater focus on customized campaign targeting.
At a Glance
BYG Post Purchase Survey App
3 reviews
Gojiberry Survey & Feedback
28 reviews
Detailed Overview
BYG Post Purchase Survey App
Post purchase surveys on Thank you page with custom rule, track LTV, AI analytics from user feedback
Key Features
- Post Purchase Surveys to Collect feedback Attribution instantly after checkout
- NPS Surveys to Track Customer Survey loyalty with Net Promoter Score questions
- Custom Survey Questions to Show targeted surveys based on order or customer data
- Survey Analytics Dashboard Filter, analyze, and export survey responses easily
- Question Stream Trigger follow-up questions based to know Customer Satisfaction
Gojiberry Survey & Feedback
Scale ads & marketing with pre-purchase & post-purchase surveys for emails, product inserts, & SNS.
Key Features
- 1 minute no code setup with easy templates, even on mobile devices
- Display pre-purchase survey pop-up, and send surveys using link/QR code
- Full customization for brand, language localization, images, coupons & points
- Analytics dashboard: Results connected to customer data with CSV download option
- Advanced features: Target customer segments & set conditional survey logic
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating BYG Post Purchase Survey App5/5 Gojiberry Survey & Feedback5/5 | ||
| Reviews | 3 | 28 |
Reviews BYG Post Purchase Survey App3 Gojiberry Survey & Feedback28 | ||
| Survey Focus | Post-Purchase (Thank You Page) | Pre & Post-Purchase (Multiple Channels) |
Survey Focus BYG Post Purchase Survey AppPost-Purchase (Thank You Page) Gojiberry Survey & FeedbackPre & Post-Purchase (Multiple Channels) | ||
| Analytics Emphasis | AI Analytics, Attribution, LTV | Customer Data Connection, CSV Download |
Analytics Emphasis BYG Post Purchase Survey AppAI Analytics, Attribution, LTV Gojiberry Survey & FeedbackCustomer Data Connection, CSV Download | ||
| Ease of Use | Custom Survey Questions | 1-Minute Setup with Templates |
Ease of Use BYG Post Purchase Survey AppCustom Survey Questions Gojiberry Survey & Feedback1-Minute Setup with Templates | ||
| Customization | Custom Survey Questions & Conditional Logic | Brand, Language, Images, Coupons & Points |
Customization BYG Post Purchase Survey AppCustom Survey Questions & Conditional Logic Gojiberry Survey & FeedbackBrand, Language, Images, Coupons & Points | ||
| Distribution Channels | Thank You Page | Email, Product Inserts, SNS (via link/QR code) |
Distribution Channels BYG Post Purchase Survey AppThank You Page Gojiberry Survey & FeedbackEmail, Product Inserts, SNS (via link/QR code) | ||
| Shopify Extensibility | Not Specified | Supported |
Shopify Extensibility BYG Post Purchase Survey AppNot Specified Gojiberry Survey & FeedbackSupported | ||
Our Verdict
For merchants primarily interested in gathering instant, in-depth post-purchase feedback with a strong emphasis on AI-driven analytics and lifetime value insights, BYG Post Purchase Survey App is a potentially good choice. However, the limited number of reviews should be considered.
Gojiberry Survey & Feedback is better suited for merchants seeking a more versatile survey solution with pre-built templates, multi-channel distribution (pre and post-purchase), and emphasis on reaching targeted customer segments via email or product inserts. The higher review count lends more credibility to its claims of ease of use.
Common Questions
Which app is easier to set up?
Gojiberry claims a 1-minute setup with pre-built templates, whereas BYG requires creating custom survey questions which may take longer.
Which app provides better analytics?
BYG highlights AI-powered analytics with attribution tracking and LTV insights, while Gojiberry focuses on connecting survey results to customer data and CSV downloads. The 'better' analytics depends on the merchant's specific needs.
Which app is more suitable for pre-purchase surveys?
Gojiberry explicitly supports pre-purchase surveys with pop-up displays. BYG's focus is on post-purchase feedback.
Does either app integrate with other marketing platforms?
Neither description explicitly mentions integrations with other marketing platforms, but Gojiberry's SNS distribution suggests potential integration possibilities through connected social channels. Further investigation into each app's detailed specifications is needed.
Which app offers better customization?
Both apps offer survey customization. BYG allows for custom survey questions and conditional logic while Gojiberry allows for brand, language, images, coupons & points customization. Gojiberry is Shopify Extensibility-enabled.
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