BIG Digital Downloads Products and Shipway Order Tracking address very different needs within the Shopify ecosystem, despite both falling under the 'Orders' category. BIG Digital Downloads focuses on enabling merchants to sell digital products directly through their Shopify store. Its strengths lie in facilitating the secure delivery and management of digital files, license keys, and other digital assets. It's aimed at merchants who want to diversify their product offerings with digital goods, acting as an alternative to platforms like Etsy or file-sharing services. Shipway Order Tracking, on the other hand, centers on improving the post-purchase customer experience for physical goods. It provides tools for order tracking, proactive notifications, feedback collection, and increasing customer loyalty and repeat purchases.
600 reviews
65 reviews
Sell digital products, ebook, digital downloads, license keys.. Download/upload in 1-click any file
Shipway Experience: Order tracking & engagement tool to deliver excellent customer experience.
| Rating | 5/5 | 4.4/5 |
Rating BIG Digital Downloads Products5/5 Shipway Order Tracking4.4/5 | ||
| Reviews | 600 | 65 |
Reviews BIG Digital Downloads Products600 Shipway Order Tracking65 | ||
| Core Functionality | Digital product delivery and management | Order tracking and customer engagement |
Core Functionality BIG Digital Downloads ProductsDigital product delivery and management Shipway Order TrackingOrder tracking and customer engagement | ||
| Target Merchant | Merchants selling digital products, software licenses, gift cards, etc. | D2C eCommerce merchants selling physical goods |
Target Merchant BIG Digital Downloads ProductsMerchants selling digital products, software licenses, gift cards, etc. Shipway Order TrackingD2C eCommerce merchants selling physical goods | ||
| Key Feature - Delivery | Unlimited storage, downloadable files (PDF, JPEG, MP4, ZIP, RAR), license key sales, download limits, PDF stamping | Branded tracking page, proactive notifications (SMS, Email, WhatsApp) |
Key Feature - Delivery BIG Digital Downloads ProductsUnlimited storage, downloadable files (PDF, JPEG, MP4, ZIP, RAR), license key sales, download limits, PDF stamping Shipway Order TrackingBranded tracking page, proactive notifications (SMS, Email, WhatsApp) | ||
| Value Proposition | Easy digital asset sales; Alternative to WeTransfer, Google Drive, etc. | Improved customer experience, increased repeat purchases, NPS score calculation |
Value Proposition BIG Digital Downloads ProductsEasy digital asset sales; Alternative to WeTransfer, Google Drive, etc. Shipway Order TrackingImproved customer experience, increased repeat purchases, NPS score calculation | ||
| Category | Orders | Orders |
Category BIG Digital Downloads ProductsOrders Shipway Order TrackingOrders | ||
Choosing between BIG Digital Downloads Products and Shipway Order Tracking depends entirely on your business model. If you sell or plan to sell digital products, BIG Digital Downloads is the obvious choice. It provides the infrastructure and features to securely deliver and manage your digital assets. However, if you sell physical products, Shipway Order Tracking is the more suitable option. While its rating is slightly lower, its purpose is to engage existing customers with tracking details and improve overall experience leading to further purchases. It focuses on post-purchase communication and brand building which BIG Digital Downloads doesn't offer.
Yes, as they address different aspects of the e-commerce process. BIG Digital Downloads handles digital product delivery, while Shipway Order Tracking manages post-purchase order tracking and customer engagement for physical products.
Based on the description of uploading and downloading files with '1-click', BIG Digital Downloads appears to prioritize simple file management. However, ease of use can be subjective, and the best way to determine this is through a trial period, if offered.
It depends on your business. If you sell digital products, BIG Digital Downloads can directly increase revenue by enabling those sales. If you sell physical goods, Shipway Order Tracking can indirectly increase revenue through improved customer loyalty and repeat purchases.
The provided data does not contain customer support information for either app. You would need to consult their respective Shopify App Store pages or websites to confirm this.
No, while the description mentions it as a platform for D2C eCommerce, nothing in the description explicitly suggests it's only for large enterprises. D2C merchants of all sizes can benefit from improved customer experience.
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