AE: Order Editing & Upsell vs B2B Order Agentfor Shopify (2026)
AE: Order Editing & Upsell and B2B Order Agent both fall under the 'Order editing' category on Shopify, but cater to vastly different needs and merchant types. AE: Order Editing & Upsell focuses on empowering customers with self-service order editing capabilities, aiming to reduce cancellations and improve the post-purchase experience for standard (B2C or mixed) Shopify stores. It achieves this by providing tools for customers to modify their orders, validate shipping addresses, and receive post-purchase upsells. The app also features integrations with Shopify Flow and 3PL providers for streamlined automation. B2B Order Agent, on the other hand, is designed specifically for B2B or wholesale merchants. It allows sales representatives and staff to impersonate customers on the storefront and place orders on their behalf. The app is deeply integrated with Shopify's B2B functionalities (Companies, Customers & Checkout) and ensures that sales reps see the same customer-specific pricing, catalog visibility, and volume discounts as the customer would, offering an on-brand, guided B2B ordering experience. It also provides controls over which customers an impersonator can access and order approval workflows.
At a Glance
AE: Order Editing & Upsell
184 reviews
B2B Order Agent
0 reviews
Detailed Overview
AE: Order Editing & Upsell
Reduce cancellations with self-service order edits and deliver a smoother post-purchase experience
Key Features
- Let customers instantly add, remove & edit items + edit address after purchase
- Google-powered address validation service so customers enter the right address
- Send customisable automated emails to staff & customers when orders are edited
- Increase average order value (AOV) with post-purchase upsell offers during edit
- Works seamlessly with Shopify Flow and provides 3PL integration
B2B Order Agent
B2B Order Agent allows sales reps and staff members to place B2B orders on behalf of customers.
Key Features
- Impersonate customers on your website front-end to place orders on their behalf
- Guide customers through a B2B ordering experience with an on-brand experience
- Limit which customers an impersonator can access to their specific accounts
- Submit orders under each Company to review and approve later, or automatically
- Leverages Shopify's B2B Companies, Customers & Checkout
Feature Comparison
| Rating | 5/5 | 0/5 |
Rating AE: Order Editing & Upsell5/5 B2B Order Agent0/5 | ||
| Reviews | 184 | 0 |
Reviews AE: Order Editing & Upsell184 B2B Order Agent0 | ||
| Target Audience | B2C/Mixed Shopify Stores | B2B/Wholesale Shopify Stores |
Target Audience AE: Order Editing & UpsellB2C/Mixed Shopify Stores B2B Order AgentB2B/Wholesale Shopify Stores | ||
| Primary Function | Customer Self-Service Order Editing | Sales Rep/Staff Order Placement on Behalf of Customers |
Primary Function AE: Order Editing & UpsellCustomer Self-Service Order Editing B2B Order AgentSales Rep/Staff Order Placement on Behalf of Customers | ||
| Key Features | Edit items/address, address validation, automated emails, post-purchase upsells | Customer impersonation, customer-specific pricing & catalog, access control, order approval workflows |
Key Features AE: Order Editing & UpsellEdit items/address, address validation, automated emails, post-purchase upsells B2B Order AgentCustomer impersonation, customer-specific pricing & catalog, access control, order approval workflows | ||
| Value Proposition | Reduce cancellations, improve post-purchase experience, increase AOV | Streamline B2B ordering process, ensure accurate customer-specific pricing, provide guided B2B ordering experience |
Value Proposition AE: Order Editing & UpsellReduce cancellations, improve post-purchase experience, increase AOV B2B Order AgentStreamline B2B ordering process, ensure accurate customer-specific pricing, provide guided B2B ordering experience | ||
| Integrations | Shopify Flow, 3PL | Shopify's B2B Companies, Customers & Checkout |
Integrations AE: Order Editing & UpsellShopify Flow, 3PL B2B Order AgentShopify's B2B Companies, Customers & Checkout | ||
| Focus | Post-Purchase Experience | Facilitating Sales for B2B |
Focus AE: Order Editing & UpsellPost-Purchase Experience B2B Order AgentFacilitating Sales for B2B | ||
Our Verdict
For standard B2C or mixed Shopify stores seeking to enhance their post-purchase experience, reduce cancellations, and increase average order value, AE: Order Editing & Upsell is the clear choice. Its customer self-service features and integrations with Shopify Flow make it a robust solution for improving customer satisfaction and streamlining order management.
Conversely, B2B Order Agent is specifically designed for B2B or wholesale businesses. If your business relies on sales representatives placing orders on behalf of customers and requires customer-specific pricing and catalog visibility, B2B Order Agent provides the necessary tools. The app's integration with Shopify's B2B functionalities makes it the ideal solution for streamlining your B2B ordering process. However, the lack of reviews makes it hard to ascertain product quality. Merchants should proceed with caution and perform extensive testing during any trial period.
Common Questions
Which app is easier to use?
AE: Order Editing & Upsell likely offers a more intuitive experience for customers directly editing their orders. B2B Order Agent's ease of use depends on the internal training and processes established for sales representatives using the impersonation feature.
Which app helps increase revenue?
Both apps aim to increase revenue, but through different mechanisms. AE: Order Editing & Upsell increases revenue through reduced cancellations and post-purchase upsells. B2B Order Agent increases revenue by enabling sales representatives to efficiently place orders for B2B customers, potentially leading to larger order volumes and improved customer relationships, assuming effective implementation and training.
Does AE: Order Editing & Upsell support B2B customers?
While AE: Order Editing & Upsell can be used by customers placing B2B orders on a standard Shopify store, it does not offer features specifically designed for B2B, like customer-specific pricing or catalog visibility. It is more geared towards a general post-purchase editing experience, whereas B2B Order Agent is designed specifically for B2B sales processes.
Is B2B Order Agent compatible with all Shopify themes?
B2B Order Agent requires compatibility with the front-end theme used for customer impersonation. While it likely works with most themes, checking with the app developer about specific theme compatibility is recommended.
Does AE: Order Editing & Upsell offer address verification?
Yes, AE: Order Editing & Upsell offers Google-powered address validation to ensure customers enter correct shipping addresses, reducing shipping errors and related support requests.
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