Best Alternatives to Gladly: AI‑Powered CX Platformfor Shopify (2026)

Chaty offers a simple and focused solution for connecting with customers through various chat apps like WhatsApp, Facebook Messenger, and more. If you're primarily focused on providing multiple communication channels without the advanced AI features of Gladly, Chaty is a cost-effective option to increase conversions and generate leads.

As the name suggests, this app focuses solely on integrating WhatsApp functionality into your store. It is an option for any merchant who needs to integrate WhatsApp.

Moose provides a robust AI chatbot that instantly learns from your existing product data and FAQs, offering 24/7 support without extensive manual configuration. If you're looking for efficient automation and faster responses at a potentially lower cost, Moose's AI-powered helpdesk might be a good fit.

This app specifically targets merchants in Pakistan, allowing automated order confirmation calls in Urdu or English. If you operate within this region and face issues with COD order returns, this focused solution is an option to consider.

Commslayer offers a comprehensive helpdesk and chat inbox that connects all your channels into one place, similar to Gladly, but with a focus on simplicity and affordability. It also offers AI-drafted replies and spam filtering and no limits on agents or tickets.

Similar to 'Whatsapp Marketing & Support', Kanal focuses on leveraging WhatsApp for marketing and support, potentially offering similar functionalities and benefits.

This alternative is heavily focused on leveraging WhatsApp, Instagram and Email for commerce and support, using AI to automate campaigns and drive sales. If your customer base is highly active on WhatsApp, this is a compelling option that allows seamless support and transactions within the app.

This app is very similar to "Robo Calls - Pakistan" but the description has a bit more details on follow-up calls and personalization. If you need to confirm COD orders within Pakistan, this might be the best app out of the two for personalization.

While limited data is provided, the name suggests a strong focus on AI-powered chatbots for both customer support and sales. This may be a viable alternative if your primary goal is AI automation for both functions.

Relocate+ focuses on empowering customers to self-serve order edits, reducing the need for support intervention for common changes like address updates. If you're aiming to decrease support tickets related to order modifications, this can be a great alternative, integrating into multiple platforms.