Best Alternatives to ChatBot by Textfor Shopify (2026)

Chaty provides a simple way to integrate various chat platforms like WhatsApp, Facebook Messenger, and more. If you're looking for a solution that allows customers to reach you on their preferred platform, Chaty may be a viable alternative, however, it doesn't include AI.

This app helps sync tracking information to PayPal and Stripe. It automates the process of getting funds faster and reducing PayPal disputes. This app tackles a specific backend function related to payments and would not be a suitable replacement to ChatBot by Text.

This app focuses on automating various workflows, including email marketing, fulfillment, and customer tagging. While it does not directly replace a chatbot, its automation capabilities might reduce the need for a chatbot to handle simple, repetitive tasks.

Moose provides an AI-powered helpdesk solution with features like AI learning from FAQs and products, 24/7 automation, and an omnichannel inbox. It directly competes with ChatBot by Text by offering more advanced AI capabilities and management features.

This app focuses on generating GST-ready invoices for Indian merchants. If your bot was created to help customers with invoice retrieval, this app could be used in conjunction with a general live chat app as it automates invoice creation and delivery via email.

This app does not replace ChatBot by Text, but is listed for context. It allows you to sell digital products. If your chatbot was meant to help guide customers to purchase digital downloads, then consider using it in conjunction with a new chatbot.

While not a chatbot, Parcel Panel addresses a common use case that ChatBot by Text mentions – order status updates. If your chatbot primarily handles order tracking queries, Parcel Panel could provide a more dedicated and robust solution with significantly more reviews.

This app focuses on shipping label automation rather than customer interaction. If your aim is to reduce manual work related to shipping and fulfillment and not necessarily customer service, this would not be a replacement to ChatBot by Text

This app does not replace ChatBot by Text, but is listed for context. Its core function is to allow customers to edit orders after purchase.

Like OrderEditing.com, AE allows customers to edit their orders. AE includes order editing functionality along with post-purchase upsells. This is helpful in retaining revenue. While not a replacement, if your bot was meant to help customers edit their orders, this could be used with a live chat.