Tag Mirakl Marketplace Orders Automatically with Shopify Flow

Manually identifying orders that include items from Mirakl marketplaces is a time-consuming and error-prone process. This often leads to delays in fulfillment, incorrect shipping procedures, or miscategorized customer service inquiries, costing your team valuable time and potentially impacting customer satisfaction.

This Shopify Flow automation instantly solves this by triggering when a new order is created. It then intelligently checks each order's line items for the unique `_mkp_offer_id` custom attribute. If found, the 'marketplace' tag is automatically added, ensuring every Mirakl order is correctly identified without manual intervention.

• You need to route marketplace orders to a specific fulfillment warehouse or process.
• Your customer service team requires instant identification of Mirakl items for specific return policies.
• You want accurate segmentation for post-purchase follow-ups or marketing campaigns targeting marketplace customers.

1. 1

   Create a new workflow and select the "Order created" trigger.

2. 2

   Add a "Condition" block, checking "Order line items" for "All conditions must be true" and "Line item custom attribute _mkp_offer_id is set."

3. 3

   Add an "Action" block: "Add order tags," and input 'marketplace' as the tag value.

How do I identify Mirakl orders for returns?

By adding the 'marketplace' tag, your customer service team can quickly filter orders to apply specific return policies or escalation paths relevant to Mirakl transactions, improving efficiency and accuracy.

Can I use this tag for fulfillment automation?

Absolutely. This tag allows you to create separate fulfillment queues, automatically route marketplace orders to a designated warehouse, or use specific packaging materials for these unique items, streamlining your operations.

What is the _mkp_offer_id attribute?

The `_mkp_offer_id` is a unique custom attribute often added to line items by Mirakl-powered marketplace integrations. Its presence signifies that a particular item within an order originated from a Mirakl marketplace.

Can I add other tags based on marketplace items?

Yes, you can modify the "Add order tags" action to include additional tags like 'marketplace_return_policy' or 'marketplace_priority_shipping' as needed, or even branch conditions for different marketplaces if applicable.

• Shopify Flow

  Native Shopify automation builder.

• Gorgias

  Helpdesk built for Shopify support workflows.

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