Automate Removal of Unclaimed Gift Bags from Orders

Shipping gift bags to customers who didn't qualify for them leads to wasted product, packaging, and shipping costs. This not only erodes profit margins but also creates inventory discrepancies and adds manual work for your fulfillment team to correct orders post-purchase.

This Flow activates when an `Order is created`. It checks each `line item` for 'omake' tagged products that don't have a valid gift group ID, indicating they're unclaimed. Using `Admin API requests`, it efficiently `removes these items` by setting their quantity to zero, ensuring clean, accurate orders for fulfillment.

• You offer tiered gift-with-purchase promotions via an app like Omake, and customers sometimes add gifts they don't qualify for.
• Your fulfillment team frequently encounters extra, unqualified gift products in orders, leading to manual removals.
• You need to maintain precise inventory counts for your gift products and reduce waste from incorrect shipments.

1. 1

   **Set Trigger:** Select `Order created` to initiate the workflow.

2. 2

   **Start Order Edit:** Add `Send Admin API request` using the `orderEditBegin` mutation.

3. 3

   **Loop Through Items:** Add a `For each` loop to iterate `order.lineItems`.

4. 4

   **Conditional Removal (inside loop):** Add a `Condition` to check if `item.tags` equals 'omake' AND `item.properties.line_item_group_id` is empty. If true, use `Send Admin API request` with `orderEditSetQuantity` to set the current item's quantity to zero.

5. 5

   **Finalize Edit:** After the loop, add `Send Admin API request` with the `orderEditCommit` mutation.

What if my gift-with-purchase app isn't Omake?

The core logic remains the same. You'll need to adjust the `condition` in Flow to match the specific tag or line item property your gift app uses to identify gifts and determine qualification.

Will removing items from an order affect inventory immediately?

No, editing an order to remove items via API typically adjusts inventory only when the order is fulfilled. Until then, the initial ordered quantity might still be reserved.

Can this Flow also add a tag to the order if items were removed?

Yes, you can add an `Add order tag` action *after* the `orderEditCommit` step, perhaps conditionally only if any items were indeed removed, to signal to your fulfillment team.

What happens if a customer claims they qualified for a gift that was removed?

The Flow automates based on your store's logic. If a customer believes there was an error, your customer service team can review the order's history and Flow's activity log for auditing.

• Shopify Flow

  Native Shopify automation builder.

• Tag & Prioritize High-Value Orders Automatically with Flow

  Automatically identify and tag orders above a custom threshold, enabling your team to prioritize high-revenue customers for expedited processing and support.

• Automate Repeat Customer Tagging for Smarter Segmentation

  Automatically identify and tag loyal shoppers after their second purchase, streamlining segmentation for personalized marketing and service.

• How to Automatically Tag Orders Using a Discount Code

  Automatically segment your orders by applying a 'Discounted' tag whenever a customer uses a promotional code, simplifying reporting and future marketing efforts.